Contact Clawee Support

by Lilymonster11

Overall, the game itself is okay. Not only do you only get 400 coins, which isn’t a lot considering you have to BUY more coin and each game or item you want to get is 200 coins. Think if it as an actual claw machine. Hard to operate, and is most likely a scam considering the claw itself never works. When you go to check out the thing you got, which you will get at least one because the first one you get is a tutorial, you have to pay with coins that you don’t have or get VIP which bother methods cost money! If you’re going to do this at least consider the fact the game is for 4 years old and older. What 4 year old is going to have money! What if they press a button and use their parents money because they don’t know the ways of the internet. Yes, maybe the parent should look at the games their toddler is downloading, but you also have to realize that in the game itself says “4+” which is directed for people that are 4 and up. Take into consideration reader, that you aren’t getting a good ratio from real money ($) to the in game currency. $10 is about 1,500 coins. That’s a complete rip off. I have seen so pretty bad games like this out there, but this has to be by far one of the worst. The concept is extremely cool, but I don’t like the idea of having to put my address into an app that you most likely will use once and that saves my data even after I delete it. I would just be careful if you’re planing to buy this game and not spend money

by Marty E.N.

Honestly? Not that great of a game. If you want to keep it free-to-play you have to ignore the introductory instructions and head to a coins machine and gamble to see if you can grab a higher prize of coins. I didn’t see this and spent my first coins up on two machines, only winning one. And from looking at other reviews, it seems you can’t really get more free coins once you spend them all. It’s garbage in my opinion but maybe if I had noticed the other machines first.
In addition, all of the developer’s replies are automated so don’t think “oh they reply a lot”, it’s replying to keywords in the review. Which is also garbage cause it’s not having the actual developers look into what is wrong, it’s just brushing off the criticism. Oh well, thought I had a chance to handle my arcade esk craving but it seems I don’t. Have fun with a junky game (:
Edit: from 2 star to 1 star
Thanks for the mocking reply of how I text and talk, really wish you hadn’t done that. Truly is a game that if you’re willing the fork the money I would say go ahead? But now I don’t really want to, if you’re going to interact with mocking and rude developers. Wouldn’t recommend, I’ve also seen people get mocked in-game and have their prizes knocked away from employees. It’s incredibly rude and unprofessional to mock the way someone texts, and to knock away or write rude messages on boards while someone is playing that game.

by Brittany L J

started playing this at the end of last year and loved it at first, until I bought extra coins and realized my card was charged 5 times instead of just once for the coins- contacted their support team immediately and they kept having different service people send me emails, then asked for a picture of my bank statement showing the charges. I sent a picture of it in November and by January I had heard nothing, so I reached out again and they claimed they never received the picture. I sent it again and they said they needed a screenshot of the actual bank statement, so I had to dig that up and then they said “all of your charges went through :)” which was confusing, until I realized they were basically telling me that because the sales went through, I couldn’t get a refund. The smiley face was strange and unnecessary for the context. I then responded and explained that yes, they went through, and that’s the problem. She then told me that she couldn’t refund me because “some of the coins had already been spent” and that instead she could just give me more coins to play Clawee with. I said that I just wanted a refund and I’d been trying to reach them for months, so I said I’d just call my card company about it. That’s when finally they emailed me and said “we have refunded you and banned you from Clawee.” I was not planning on returning to this app, and the unnecessary rudeness was unwarranted. Good riddance