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by Crash Fever

UPDATE: Little improvement since last post. We’ve also noticed that this program is heavily reliant on downloads rather than using the hard drive (the gigabytes of memory available) in the host iPad or tablet. This slows down the App making it a total slog fest.
Also, you can’t navigate in the Preplan Map, you have to switch back and forth between the Preplan Map to the Nav Map to see your relative position. LAME! Also, the App is constantly requiring updates, usually when you’re trying to respond to a call, like daily version updates.

Clumsy, clunky, glitchy app. Not user friendly, especially while bouncing down the road enroute to a call. The screens are too busy with too many screens within screens (windows) that compete with each other. It doesn’t track other units as well as Incident View or Life 360. It’s slow to download hydrants. It’s a heavy program that requires ideal fast connectivity. You have to completely leave your navigation screen to look at Pre-plans. Way too much button pushing while trying to drive, navigate and get your crew briefed enroute to a call. Your head is buried in the screen the entire drive into the call. Needs to be streamlined.

by Holes741

As for the app, it’s completely clumsy, lacks basic UI and just general use features that should be on. Why the heck can’t I just turn off the silent override like other app. Why do I have to fully take my self off dispatches. Why can I not start a simple EMS chart from the app.

As for the whole thing, any services looking to go to this “program”, don’t, you and you’re employees will be grateful. This program had no common sense put into it. I’ve used a handful of different software over the past 13 years, and this is by far the worse (and yes, worse then EMS Charts).

This feels like a money grab and that’s it. Doing anything on this “program” feels like a punishment. I have a very basic understanding of programming and web / App UI, and I feel like I would be able to spend 1 afternoon and put together something 10x better then is.

by Hfjdjemdndmfk

The idea of this app is outstanding, BUT FirstDue’s product team has failed miserably in their execution. This app has all of the information as advertised, but their delivery of this information through this extremely non-user-friendly user interface makes it nearly useless. The absolute worst part of this software is their ePCR, with no improvements in sight from their product team. It’s like jumping back in time to the early 2000’s, sitting at a desktop computer trying to input your paper report, but WORSE. Do NOT buy this software for your department! The only part of it that is somewhat useful is the preplans, still not impressive, but the rest of the things advertised are almost unusable due to the horrendously bad user interface.