Affinity Plus Mobile Banking Reviews

I was required to download the new version of AffinityPlus even though I had no problem with the old version. Now my app gives me an error message saying that something has been changed and I cannot access AffinityPlus . After calling customer service, their only suggestion was to delete it and re-download it. Still hasn’t worked and I’ve updated my phone software as well. I always use AffinityPlus to deposit checks and now I can’t do that. I’m so extremely frustrated. I love Affinity Plus but this is a setback in those feelings for sure.

Update in response to developer: I do not have both versions of AffinityPlus on my phone. When opened AffinityPlus says “Application usage is restricted on this device. Something has been altered on your device and it’s interfering with AffinityPlus ...”

Another update: When I called customer support right after I was required to download and it didn’t work, I was essentially told that I would need a new phone. Well now I have the newest iPhone and newest software and AffinityPlus still doesn’t work on my phone. I am extremely frustrated and wish someone would help give me answers.

I have been using Affinity Plus since 2010 so I thought I would like to review about this Bank overall.
1. Amazing customer service. They are really bank for the people who understands the value of every dollar.
2. Now I don’t live in MN but I just couldn’t stop using this bank because they have never fooled me with any extra charges or overdraft. If there is by chance an overdraft they have a system where you can use your points.
3. If you have any issues, you can chat with them or call them. I don’t have to deal with a robot but an actual human being.
4. I love how they are always up to date with their mobile banking. I can upload my checks anytime, anywhere. Low APR. So many benefits and offer if you maintain your credit.
5. When I was in college, they also suggested me how to build my credit strong since I was young and wasn’t very serious about building credit.
6. 9 years later I would like to give Affinity A++. Thank you for your support and suggestions for all these year. I love you guys.

Absolutely hate AffinityPlus .
I can no longer use budgeting tools that were previously tied to my account, I can no longer log in without my phone with me. Sure there are other ways to be authenticated but the questions aren’t lived on the streets for six years with no reliable address friendly. Every single time I have to be authenticated. Every single time even on the same device I need to do a two step verification. There’s no reason why I shouldn’t be able to opt into and out of that. Many websites allow us to use it and shut it off. If we could turn on and off we could use budgeting tools again, we could use cash advance tools again to help us when we are in a pinch. Instead I have to move where I bank if I want to budget, or need income assistance with a cash advance with little to no interests that the budgeting apps can provide. AffinityPlus feels like I’m being treated like a child with my own money.

I have been through both good well thought out bank apps and horrible bank apps that make you scratch your head (I cannot log in) and AffinityPlus rocks beyond compare to all other apps. I can transfer funds or I can do whatever I need, such as deposit a check all in less than a blink of an eye.

This bank has seen me through the good, the bad and the ugly. I know that the people at Affinity Plus is there for it’s customers through thick and through thin.

I can’t believe how many things are wrong with AffinityPlus. After being down for almost 2 weeks for me( never opened after major crash) when app finally opened I missed an opportunity to get zero percent loan on a piece of jewelry that I now have a 28 % loan from the store because app would not work in the middle of my purchase. I recently tried to deposit a check but of course that does not work, it also says I have never deposited any checks, which is not true. Today I cannot check my credit card balance, pay on nor can I view my credit score or anything that is happening with my recent purchase, what else can can you make wrong as I now expect AffinityPlus to never work properly again I am truly surprised that my card works as that is the only thing that does work with affinity.

I love Affinity Plus, but there is one thing they can do to dramatically improve UX on their online banking platforms (app + website):

Reflect the impact of a transaction to your credit card balance, just like they do with checking and savings account balances.

For instance, if I have $10 in checking, and I spend $5, the amount left in my checking account shows up in smaller numbers under my transaction. It works the same way when a deposit is made.

The credit card interface should be the same. If I have a total credit card balance of $10 and I spend $3 of that, I should see that my available balance has adjusted down to $7 under that $3 transaction, because when you have a card you use a lot, it’s harder to evaluate the discrepancy between actual and available balance at the top of the screen. Without this function, I have to use a checkbook ledger or a spreadsheet for my CC, and that’s quite a hassle.

It’s so well done. I’m a long time Credit Union member and am normally underwhelmed with the apps for CU’s. This credit unions app is the best I’ve ever used, hands down. It’s better than the big banks that will remain unnamed. I used to beg people to leave their big banks and join a credit union but was met with hesitation because of their lack of technology. AffinityPlus proves all that completely wrong. They are way ahead of the curve. Great design, great bank!! And thanks for listening about the copy/paste option for routing numbers!! 👏🏽👏🏽👏🏽

AffinityPlus , of course, is not perfect. You cannot dispute claims or cancel cards, which might be due to limited access through AffinityPlus . However, those additions would make it the pinnacle of banking apps. Besides that, it is smooth, quick, and speak. With its easy to operate menu and simplistic approach it becomes the ideal app for anyone who needs quick banking online. There are more features that allow customization. There is even a messaging feature. Affinity makes it easy for me to satisfy all of my banking needs wherever I am.

Edit: I was able to use the remote deposit feature today, and I couldn’t be happier with AffinityPlus. Thank you so much! Sincerely, your #1 fan.

[I love the look of the new app and the ease of logging in. I’ve tried to use the remote deposit feature multiple times, and it always crashes when I get to the part where I take a photo of the check front. The ability to remotely deposit checks is, by far, the primary reason I have used AffinityPlus . Please fix this, and I’ll be the new app’s #1 fan.]

It’s great that there are more functions available with every update. As previously reviewed, AffinityPlus is greatly improved and functional-another reason to love my credit union that I have been a member of since 1982!

I’m still waiting for a more intuitive way to sign out. Touching the More button, scrolling down to the bottom of the next page to find the sign out button every time is pretty clunky! Please fix this-you’re on a roll!

AffinityPlus occasionally forces me to change my security questions. It is a pain to do that. My security questions and the answers to them are completely unique because I added random text to them and saved them in a password manager.

Other than that, AffinityPlus does exactly what I need it to: deposit checks, see my balances, check my transactions, move money between my accounts along with accounts of my family members, and more.

I love it and Affinity Plus Credit Union compared to TCF’s app and TCF Bank.

AffinityPlus is SO MUCH better than the old one! Life is just a bit easier when you have solid, reliable access to you info while out and about. Login with Touch ID is great! The fact that I can login at all is an upgrade!

Can’t wait to see what else is in store!

The 5th star is on hold for when I can log in/out of multiple accounts without having to reset or switch my Touch ID! I share some joint accounts and when I log into one I either have to switch my Touch ID to that account, or reset it and activate it on my personal account again.

No matter if I’m on the website or AffinityPlus , when I try to log into my bank account it takes over two minutes for it to load anything. When I wait and attempt to login, it doesn’t let me anyway. Really disappointed and frustrated, because I’m very vigilant about my money and THIS gets in the way. I have had no issues with anything else on my phone loading. Only AffinityPlus and the online banking hasn’t been working and it’s incredibly frustrating and causes me to worry because I can’t monitor my money ☹️

I struggled trying to get this to work on my IPad and gave up. They have gotten the bugs worked out for the IPhone. I love being able to deposit checks from home anytime I want. There are still things I need to do at the bank, but if more people had access or were comfortable doing some of their banking on line maybe the lines at the bank would not be so long 😉. Maybe consider doing a few UTube videos for the less tech savvy?

We have had an account for many years with Affinity Plus but in recent years have had to move to two different states. Even though we haven’t lived in Minnesota we have been able to keep our accounts and they have worked with us to keep us as customers. Both our children have had accounts since babies and they have also worked with them to make banking easy for them. Most banks wouldn’t go the extra mile to help or keep you as a customer.

I’ve absolutely loved AffinityPlus thus far! But ever since last week my quick balance won’t work. It says “remind after log in” and it’s already turned on. Also, as of yesterday it won’t remember our user name anymore.

edit* Within the last several days along with quick balance and user name being remembered not working my app is staying logged in if I don’t completely close it. Usually I would just exit AffinityPlus and it would log out. Now I exit it and 10 minutes later it’s still logged on if I don’t close it in the background. It’s also extremely slow to log in or even load other screens.

The updates to AffinityPlus have been so great. It’s gorgeous to look at, easy to navigate, and the Touch ID login is a lifesaver! The one downfall I’ve been experiencing is that it keeps crashing when I try to do a mobile deposit. The crash happens when I try to initiate my camera to photograph the check. I’ve deleted AffinityPlus and re-downloaded, restart my phone and still the problem persists. Please, get this bug worked out quick!!

I have been a member for long enough that I remember when Affinity first released an app. It was kind of clunky, but it did the job. But from then to now, They have made some tremendous strides. AffinityPlus in its current format meets my needs, and doesn’t feel lacking in any way . Check deposits are a breeze, looking to see what my upcoming money transfers is simple and straightforward.....I am completely satisfied.

The new version was installed. I tried going in today and it would not let me. There was an error message prompting “your session has expired”. It won’t allow me to use Face ID- my password- it won’t give me the option to reset my password. I’ve uninstalled it and reinstalled it and still same issue. All my life I’ve been with affinity plus credit union and I love them. I still would recommend banking with them.

I’ve been an Affinity member for a long time. All of your apps get better with each version. Everything your staff touches is always very successful and very useful. Even though the number of branches you have had has grown exponentially since I joined you when I was in college, you still have that small town personable feel and it’s wonderful. Please
Keep up the great work. Thanks so much.