Contact Affinity Plus Support

by Kknnneeeahjkdha

I was required to download the new version of the app even though I had no problem with the old version. Now my app gives me an error message saying that something has been changed and I cannot access the app. After calling customer service, their only suggestion was to delete it and re-download it. Still hasn’t worked and I’ve updated my phone software as well. I always use the app to deposit checks and now I can’t do that. I’m so extremely frustrated. I love Affinity Plus but this is a setback in those feelings for sure.

Update in response to developer: I do not have both versions of the app on my phone. When opened the app says “Application usage is restricted on this device. Something has been altered on your device and it’s interfering with the app...”

Another update: When I called customer support right after I was required to download and it didn’t work, I was essentially told that I would need a new phone. Well now I have the newest iPhone and newest software and this app still doesn’t work on my phone. I am extremely frustrated and wish someone would help give me answers.

by TifDasmon

Absolutely hate the app.
I can no longer use budgeting tools that were previously tied to my account, I can no longer log in without my phone with me. Sure there are other ways to be authenticated but the questions aren’t lived on the streets for six years with no reliable address friendly. Every single time I have to be authenticated. Every single time even on the same device I need to do a two step verification. There’s no reason why I shouldn’t be able to opt into and out of that. Many websites allow us to use it and shut it off. If we could turn on and off we could use budgeting tools again, we could use cash advance tools again to help us when we are in a pinch. Instead I have to move where I bank if I want to budget, or need income assistance with a cash advance with little to no interests that the budgeting apps can provide. This app feels like I’m being treated like a child with my own money.

by DJ TRIPP 415

I can’t believe how many things are wrong with this app. After being down for almost 2 weeks for me( never opened after major crash) when app finally opened I missed an opportunity to get zero percent loan on a piece of jewelry that I now have a 28 % loan from the store because app would not work in the middle of my purchase. I recently tried to deposit a check but of course that does not work, it also says I have never deposited any checks, which is not true. Today I cannot check my credit card balance, pay on nor can I view my credit score or anything that is happening with my recent purchase, what else can can you make wrong as I now expect the app to never work properly again I am truly surprised that my card works as that is the only thing that does work with affinity.