Contact Bond Touch Support

My boyfriend bought both of ours 3 days ago while I’m writing this. The first day was completely fine, we loved it. Really helped us. We have been in a ldr for 6 months now, going to be 7. Day two rolls around and at the beginning of the day I’m starting to not get his taps unless I manually go into the app. (Yes, it was running in the background.) If I did it was minutes late. Normally it had maybe 2 second of delay. Not bad at all. Later through the day it happened more and more. Hours and hours later of it charging we try to use them again. (Charged for 3 hours.) completely unusable. His won’t send but mine always send to him perfectly fine for some reason. We try again early early on day 3. His connects and disconnects, and then for two or three taps it’ll send on time, then the rest won’t or will arrive minutes and minutes late. This device decides when it wants to work. So frustrating that my boyfriend spent $100 on something that worked normal for ONE DAY. Do not buy this, it is defective. The idea was amazing and helped us our first day, and I loved the idea. But I’m seeing many reviews the same as mine. So until they get their stuff together, I do not suggest buying this product for $100. And I emailed them as well, so did my boyfriend. I forgot to mention that we re bonded, deleted and reinstalled the app, tested them, reconnected them, everything we tried. Low battery mode was turned off for me, and so was Do Not Disturb.

I loved this app and it was amazing but this new updated ruined everything even the design was better before I liked the darker and more clean design you had before. My issue is with the connectivity of the bracelet with this new app. My partner and I have 2 bracelets that we usually switch out while the other one charges and with the old app I could easily choose between one or the other and select one while I let the other charge and it worked perfectly. Now with the new app I can’t even connect if I’m within 10 feet of the other one and even then 10 feet isn’t enough I will go all the way to the other side of my house and I STILL can’t connect my bracelet because it says the other one is still in range THIS IS RIDICULOUS it worked perfectly before and you guys ruined it with your new crappy update and honestly the new design makes my eyes hurt. You had it working right before then you went and ruined it all and I’m not sure why you did that but please I beg you add back the support you had before where I could just choose between the ones in range so I don’t end up getting frustrated and just selling these things or throwing them away. Way too much hassle just to reconnect my bracelet when even if I’m all the way across my house I still can’t connect cause there’s “more than one within 10 ft” (I’m wayyyyy past 10ft on the other side of the house)

I realize this is a brand new product, and there are going to be bugs, but I can’t even get someone to respond to my messages for troubleshooting help. Not only did I have to wait over a month to get my bracelets, then I had to send my boyfriend his on the other side of the world because they won’t ship to two separate locations (even though these are intended for LDRs!) So now that it’s been over three months and we both finally have our bracelets, the stupid things won’t pair with each other! We both have them set up entirely on our phones but our invitations to each other go nowhere! What a colossal waste of $90! I should have saved my money and put it towards a plane ticket. My advice, have an entire team dedicated to customer service when you a launching a new product so that people can actually use and enjoy it. Update: finally got these stupid things “working” but I use that term loosely. What is the point if you have to be j the application to receive touches?! Plus, you cannot review history. I could send 50 touches and my now fiancé would only ever know about the last one I sent. As soon as we are married we are getting Apple watches instead! My advice o anyone thinking about getting these, skip it or spend the extra money for 100xs the function and zero frustration!!