Contact Mahjong Solitaire Support

This used to be my favorite game until the upgrade where the icon picture changed. Since then it has not functioned properly- when tiles are clustered close together it is unable to register when I am choosing one of them. I have played this literally hundreds of times and I know the difference between available and unavailable tiles so please don’t think this is user error. It has become so frustrating that I basically have stopped playing. It has made it impossible to go fast and get 3 stars. Every once in awhile I check in to see if this problem has been fixed. At first I thought it was an issue of compatibility with my iPhone which was old but I recently upgraded to a new phone and the problem is still there. I am so disappointed. The only thing I can even guess about this problem is that my preference for a small phone and therefore small screen (formerly iPhone 8, now iPhone 12 mini) is not compatible with the game.

I love playing this game but I am so tired of the game freezing or failing. I’ll be playing along and the next thing I know I am totally kicked out of the app! I check daily for updates, and there have been game glitch “fixes” in the updates but there are still way too many issues. Still have glitches even after multiple “fixes”. And now the games are so large the pieces are too close to the bottom so I end up hitting hint or shuffle...losing coins in the process...when I really just want to touch on a game piece! Multiple glitches, game freezes and other issues that are not getting resolved! I am getting tired of playing the same level over and over because it freezes up. The fixes on the updates never really fix the problem!

It’s a good Mahjong game. I really wanted to love this game because it’s the best I’ve found since my previous favorite stopped updating and no longer works. Since I liked it so much I was willing to pay for the “Beginner’s Bundle,” which gives a lot of coins (needed to use shuffles) and removes ads. But after purchasing the bundle nearly 3 weeks ago and going back & forth with support, I still haven’t gotten what I’ve paid for. I’ve made in-app purchases for games many times before; I cannot understand what the issue is. They have suggested themselves that I contact Apple for a refund, but I’d much rather just get what I paid for. But they’re still not giving me the bundle that I purchased, so I guess I’ll be asking Apple for a refund and deleting this game since they won’t let me pay them to remove the ads. 🤷🏻‍♀️