Contact Upwards Support

by Nick L G

I’m not sure about the other reviews but I must say I’m not happy with this app at all. I just wanted to get in touch with a in home daycare by my work and had to do all these phone calls and text messages just so they collect the data for an app I won’t even probably use since I can’t get into the daycare. Waste of time. I wish I could’ve just call straight the place and get in touch with them without having this fake concierge service that is only used for data collection. I also don’t agree with having my kids pictures on some cloud on all these apps that appear and disappear daily. I would rather have the teacher send me the pics straight to my personal phone and not on these apps. I truly don’t see the point of it, it’s way easier to call straight the place and have the information on their website with schedules and all they offer than expect them to call you back and only collect data from you. Weird. I’m sure the in home daycares are loosing revenue and clients by just relying on the app when I could give them a call and check out the facility without this much trouble.

by TwitchySnail

I went to WeeCare hoping it would be a pleasant experience. I WAS DEAD WRONG. The first week, they took out multiple payments, and did not tell me about it. I asked about the multiple payments and was told that I needed to pay two payments up front. They never told me about it. They just took it. Then, upon unenrolling, I called to be sure I was taken off their billing list to ensure I didn’t get money taken yet again, and was told I was taken off the list. Monday morning I wake up with $0.00 in my bank account. (Luckily my savings soaked up the negative in my checking acct). I contacted WeeCare, outraged because I live paycheck to paycheck. And a missing $300 is not an issue I can readily pay for unless I’m warned ahead of time. They told me I would have to wait until my bank can process it, and they would issue a refund that day. So by Wednesday I should have my money back. RIDICULOUS. HORRIBLE COMPANY. STAY CLEAR. THEY DO NOT CARE ABIUT THEIR CUSTOMERS AT ALL.

by Ikram Kk

When I first started communicating with them they were super friendly replying at any time until I got the First enrollment breakdown with a list of prices nothing like it mentioned online extra fees for 1st time $25 un refundable and to top it all transactions fees on every week payment of $23 when I questioned about the fees I got no answer and immediately charged my credit card 2 weeks of care and Ofcourse no answer yet , I was a little suspicious when I read all the reviews about the app but I did fall into this spam - do not use this app and save your money - it cost me $600 for 2 weeks 3 days a week ! However the daycare it self was very nice and highly recommended but unfortunately I had to remove my sone because of this unprofessional company - there is tones of places where you can directly deal with the day care and avoid extra $$$ for no reason