Contact Samoa Language Support

by Peacefullrose

Oct 30th: I paid for all of the in-app purchases for the app with the green icon. Now I can’t open it at all with iOS 11, and I have to download this new app. How do I get back everything I paid for? I tried to find how to contact support, but it just says “we may reply to your review.” Please reply. I’m not happy that $30+ (I don’t remember how much I paid. Maybe $45? Maybe more?) of things I bought, and need, are just gone!

Dec 18th: still no response from support. If the only way you will allow people to reach you is through reviews, you need to respond to them. I expect an answer for how I will be compensated for items I purchased and cannot use anymore for reasons beyond my control and of your doing. I paid for unlimited use of these tools. I expect to retain unlimited use of these tools. Please respond.

June 6th: I never received a response. Not responding to your already paid and loyal customers is horrible business practice. I don’t care how cheap the subscription is, this is rude.

by Eifkemwnx

Yikes! I was set to pay for this annual subscription because I want to learn the Samoan language...but after reading these reviews, I’m not impressed with the developers SILENCE. Not responding to the valid concerns of their paying customers is as irresponsible as you can get. Not to mention erasing the previous version, this “green” app that I’m reading about, after many people have paid them for it. That’s criminal.
Too bad really, from what I’ve read it seems like it was a very useful and helpful app. But that doesn’t mean much if the developer feels ok just taking the green app away from their customers right along with their money. They’ve created irreparable damage to their company name by showing their lack of integrity.
If in the future I read reviews from these unhappy customers saying that they were contacted, given an apology and had their money returned in full then I’d be impressed and would probably buy the new “purple” app. We’ll see if that happens.

by Joseph Pedro

I was really considering purchasing the bells and whistles that comes with this app because I really would like to better my Samoan but after reading all the negative reviews with no response; I think I’ll pass. I’m really surprised Apple is allowing this to happen let alone go on. Shame on these developers for not fixing the issues with the app. Wanting to learn is an awesome thing. If it’s about the money which I’m sure it is. Think of all the loss because of the negative reviews and with no response at that. Well there’s my two sense. Too bad I thought I found something good. Who knows I may still try it because I’m very eager to learn.