Contact SUMI SUMI Matching Puzzle Support

by The Ok 85

I used to love Sumi Sumi and was a daily player. The app often offers rewards at various times for reaching different map levels. The last time they did this the reward was 1500 gems, which is a fantastic amount. So I spent gems I had, plus in game items I had accumulated to help me reach this reward. I reached it and was awarded the gems. The next morning the developer decided that the gems were not supposed to be the reward. So they took them away, leaving a fraction of the prize as a consolation. They did not take under consideration that players spent a lot of resources to reach the goal, since the prize was so great. I had never to this point spent gems or items to progress on the maps. The developer will not respond to customers over social media and they will not answer through in app “contact us”

by ParadoxOfTruth

I have been playing for a couple weeks now and have been saving up the rubies that I get from quest rewards. Today when I logged in, all of my rubies were gone and I now have zero rubies. There is really no way to contact for support and I have no idea if this is a bug or if it will resolve itself, but I am upset because a big part of the game is to save up rubies in order to summon a new sumisumi from the event draw. Now I must start from scratch and attempt to save up enough rubies just to summon once because it’s so difficult to obtain any at all, or at least enough. Hoping that this will get fixed, but not likely since there are so many others with problems revolving around rubies and in app purchases.

by LadySkellerman

I originally downloaded this game because it was cute and fun, but the rating system for the levels doesn’t make sense. You would think that they would get progressively harder (much like Candy Crush or other games like that— traveling down a map/path means a steadily increasing level of difficulty), but instead the levels seem to have a random difficulty setting. I only got to #54 before getting stuck— I played the level probably 25 times and couldn’t beat it. I imagine this is because they want me to spend money, which is always sad— if you require me to spend money to beat it, my desire to play drops quickly.

I love cute fun games like this, but having to play the same level 25 times makes me lose interest fast. Unfortunate because it was enjoyable to play up to a certain point.