Contact Square Off Chess Play Learn Support

by Nuclear Anemone

If this app and board worked, it’d be amazing. As it is, the pieces slide—the board never really flattened out for me, the moves aren’t always recorded accurately, and there are no ways to adjust moves—you have to resign or pause/quit. I first had issues with the five free AI games—all but one glitched so I couldn’t finish any of them except the last one. Then, I had to pay to play the AI. I subscribed for $29/year, but it didn’t register on my app, the free trial registered, but now I’m trying to find a way to cancel my paid subscription. This is all frustrating since no one wants to give back $, I’m on a scavenger hunt for answers. Customer support is not helpful, I got a robo-email response saying SquareOff was acquired by Miko and to wait for further updates. Great. I’m over this ridiculous concept—it could’ve been great but it’s too buggy and frustrating. Do the old-school board w/pieces, so much simpler.

by Chadtmay

The square off app, which is required to use most of the functions of the square off board is awful. I stopped using it over a year ago and just recently got back on to see if any of the issues have been fixed, and they have not. Still very buggy. If you enter a game, your opponents time does not automatically start. They can just sit and there is still no way to abort the game, so you just have to resign. I’m not sure if this is a strategy by player to increase their rating or if they are legitimately having connectivity issues, but it happens quite often. The app is basically unusable. Any ratings higher than a 2 star have got to be fake. Please download the app and take a look before you buy any of the square off products. There are so many better options on the market now.

by Jimmy Daffodil

The idea is good but the software is garbage.

1) there is no way to report bugs when there is a software crash unless it’s somehow doing it in the background but i don’t think so since it can’t seem to detect it crashed. how can the software improve if it’s just the employees testing ? an entire user base would cover more real world scenarios and give you much better feedback..

2) there is no way to save the state of a game or load the state of the game after a crash. this is very easily implemented by storing each move and allowing the users to agree on what the game state was. now you can’t even see the history of the moves ...this would at least move me from one star review to three star review

3) playing versus the AI or versus friends multiple bugs have happened causing the game to be scrapped. i’ve only had it 1 day and on 4 separate occasions the game has had to be scrapped . playing against the AI seems to have less bugs. however this is not a rare occurrence.

im not trying to rag on the company and normally don’t write bad reviews but for the price of this board and for what you actually get, i had to do it. hopefully the company puts additional effort to hire more software developers.

looking forward to the bug fixes