Contact Cleaner App Support

by Kamots22

First suggestion is go to the FAQ page & even then, learn to read between the lines.

Short version….this app deleted 5 years of compiled work in the app Hazel Helper by deleting files from the preferences folder that it saw as extensions. Yes….I emptied the trash. [kind of the purpose of saving space & cleaning up isn’t it] I contacted support & they said “look in the trash”….doh! Spent $100 trying to recover the deleted files to no avail.

Long version….this app worked fine for removing apps…sort of. The reason I deleted the Hazel helper files is I got to comfortable with the app. Complacency leads to disaster in my case. What it should do, is only remove files related to the app your are removing. In my case, it was a trial PDF app & the name was not even close to HazelHelper. My suggested fix if you choose to use App Cleaner is to do a full Time machine back up before running it. My fault for not doing that. I won’t let them take all the blame in this, I played my part….when you play your part, be smarter than I was.

by M. Daguerre

Apple forced the developer to remove the functionality this app was built around: completely erasing apps and related debris. This app has now morphed into an entirely different app that simply erases files. It is helpful to locate the largest files, and their execution is well done, but no more intelligent app-cleanings.
I don't like the deceptive language the update was pushed out with, mentioning only the added display of the largest files (which was not strictly new) and with no mention that the app had been gutted. I have seen this behavior before with other apps, and I'm not sure if Apple prohbits developers' complaining on the App Store, or if it's an attempt to limit the flight of the customer base.
All this harsh language aside, these folks made a great, useful app for many years with a good interface. I'm sorry to see it go, and I hope they find additional success in the future.

by Showmethe$$$$$

First, the app isn't free. The software you download will show what the features are capable of doing - but that's about it. The vendor should be straight forward and just state the app is ten bucks. The software isn't bad, but it's basically not useable unless you purchase. Kind of like looking at a new car, you don't get the ignition key until you buy it! One last thing, which I feel is becoming annoying - Family Sharing. Vendors constantly say they have family sharing - but you really can't share this app with other macs in the house unless you again purchase the individual pro version at $10 a pop. Nowadays, many families have more than one Mac in the house -- so do the math, if you want to use this app, it can quickly become EXPENSIVE! As always, "caveat emptor". I hope the review helped you to decide if this is the best app as advertised.