Contact YCC365 Support
Company Name: jun liu
About: The mobile app is the smartest – and easiest to use – home monitoring Wi-Fi
video camera that sets up easily on your smartphone. You can view your live
video feed from anywhere by logging into the free mobile app on your smartphone
or tablet.
YCC365 Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@cloudcam.com
Website: 🌍 Visit YCC365 Plus Website
Privacy Policy: https://www.closeli.com/about-privacy-policy.html
Developer: cloudcam
3 Most reported problems 😔💔
Lately, it been taking longer and longer..
by UXMMS
..to view clips on the cloud 😒.. in messages and playback.. which is so frustrating.. i have it set up outside in my driveway and the picture in the messages (when a motion or sound is detected) doesn’t always show you what the motion/sound is before you open it.. every once in a while you’ll see it’s a person walking or car driving by so I know if it’s worth waiting for it to load or not 🙄 also, when I purchased the wrong package, there was no number or email to contact to switch the packages or delete one. I had to wait until one ended for the next one to start. Also, sometimes the alarm randomly goes off even when I have it set up to stay off. Camera quality is hd and sd but I can’t tell the difference...
Frustrating app
by Rogue Wa
I have had these cameras for a few months and had some problems setting up the cameras but figured it out after a couple of tries. They have gone offline but have figured out it’s easy to get on my network and restart the connection. My current issue since the update is the scheduled times to record. Yes I hate all the notifications but if the camera is on when it’s supposed to be they aren’t as annoying. I enter a schedule but hey don’t stick. I have to manually turn it off and on daily. And I can’t delete any of the scheduled times. There were 3 on there when the app updated (& not the times I had assigned). The old app did not have this problem, you could program it for a schedule on certain days of the week. Please fix this bug. It is annoying!
Most annoying app ever!!!
by Just Because I Hate It
After taking forever to reset the camera and get it connected to WiFi, I was thinking “this is going to be great!” Then the notifications began. Constant notifications with no reason for them. The settings have no way to turn them off and one hour apart is the longest period of time allowed between each notification. It also records everything all day and night. I wanted a cam to record and let me know when it detected motion. The way it’s set up to work, a burglar could break in and be gone and I would never know unless I played the video back (and by the way it’s in real time: can’t find a way to speed up the recording)
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