Contact Pocket Knights2 Support

First of all, i made a 7000 gems pack on 07/27. I’ve got everything but the red diamonds. I send the developer an email as well as tried to contact them via messenger. Still no reply yet. Again, i made another 7000 gems pack on 07/28 and worse, this time i’ve got nothing. I contact the apple to asked for refund. Apple was unable to made a refund due to some of their policies (???). I contacted the developer again via messenger with all the pictures of paypal, in game purchases history as well as apple chat. Again, no reply. The heck is going on? P/s: again, i finally contacted with dev team and told them the bank and apple not going to refund me (???). I asked them to give me what i had paid for not getting refund back. Guess what, they said i should contact different supporters for help because they unable to marched the payment. Who else i should contact?

I was charged for an item that I didn’t receive and asked Apple for a refund which was granted. However, once the company knew I asked for a refund they BANNED my account. I spent probably around $120 on my account and genuinely enjoying the game so I figured I would support them. Turns out, they also create fake accounts to out level your vip level and make it so you have to buy even more to just keep up with it. It’s a very predatory and scam like company so beware if you purchase anything to support them. I know I will be avoiding this company from here on out.

I wanted to download till I saw the actual graphics compared to the ad which was using graphics from “tree of savior”. I’m very disappointed that so many games are recently using false gameplay videos from other games that are either better graphics or popularity. I’ve read this has happened with this game more than once. It doesn’t help. It makes me distrust you as developers. Be truthful and maybe I’ll consider your games more often.