Back to School app not working? crashes or has problems?

Back to School Status

Last Updated on 2017-05-18 by Norman Contreras

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Common Back to School Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Back to School app on iOS and Android devices. Solve all Back to School app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Back to School iPhone Issues and Solutions

Back to School iOS app crashes, not working, errors
Back to School iOS app network issues
Back to School on iOS has black/white screen

Back to School Android App Issues and Solutions

Back to School has errors/crashing/not working
Back to School server network connectivity issues
Back to School has black screen

Back to School iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Back to School app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Back to School app crashes or not working on Iphone (iOS):

Close and restart the Back to School app on iPhone
Update Back to School app to the Latest Version for iOS
Uninstall and reinstall Back to School iPhone app
Update your iPhone to the latest iOS version

Fix Back to School on iPhone unable to connect to server/internet connection issues::

To resolve Back to School network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Back to School black/white screen (blank screen) on iPhone:

Follow the Back to School iOS app troubleshooting guide Here →

Back to School Android App Issues and Solutions

Fix Back to School not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Back to School app issues:

Force Stop the Back to School App
1. On android, goto "Settings" » click Back to School app. » click "Force Stop".

Update Back to School to the latest version on PlayStore

Clear Back to School App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Back to School app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Back to School.

Fix Back to School unable to contact server/ Back to School internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Back to School » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Back to School » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Back to School on android.

Solve Back to School black/white screens issue on Android:

Follow the Back to School android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Norman Contreras, developers of Back to School.

About this app

Princess Anna is going back to school, she is excited because she is going back to meet her friends. She goes to the salon to get her elegant hairstyle; Also choose some heels, and many other accessories, that every girl should use. It's Monday and the time is fast, you have to choose some suits for school. Your closet is so large that it is difficult to choose, we have to help it !. Let's dress Anna in a beautiful uniform. She will be the center of attention at school. There is a great variety of suits to combine as you like. Use your creativity to put together the best combinations. Be a fashion designer and have fun with our dress up games for girls.