Contact Speed Queen Support

by Millyjazz

I thought this would be a good tool to wash clothes at the laundromat around the corner from my home but good luck if you need a refund. After my first wash I accidentally hit the pay now button again which I didn’t want to do. It’s confusing because it doesn’t go right back to your account screen after a wash is done. This makes it very confusing to you. After going back-and-forth with the app representative they can’t do anything on there and if you need a refund. You would have to contact the owner and nine times out of 10 sometimes the owners are not at the laundromat. I just chucked it up and someone is going to have a free wash on me. In this economy when people are trying to save this app is doing no good if you cannot cancel a wash via the app. Which I find very weird if you can start a wash but can’t cancel a wash via the app. They need to work on this .I’m deleting for now

by Projectspectator

Apps are supposed to make our lives easier. More specifically, this apps sole purpose is to make doing laundry faster and easier. My apartment only allows this service, which is not a problem, until it does not work at all. I could ramble on about my experience, but the short end of it is that the app did not work and I ended up having to wait in the laundry room to ask someone to pay for my dryer service while my clothes sat in there soaking wet. Still trying to figure out the problem, but if you were going to take all options away, you better make sure that your app freaking works.

This is coming from someone who has a published app on the App Store as well. So, if QA is reading this, you guys have a pretty major problem with the overall UX. Bugs like this shouldn’t be a problem after 2+ years of being live.

by RickyDaNerd

I’ve used this app because I don’t really have any other choice since I live on a college campus and this is the only way to pay for laundry. Every now and then, I receive errors that a payment didn’t go through and that “I wasn’t charged” but when I check my recent transactions, it shows I was still charged for that load and it can happen multiple times in a row. What’s even worse is that whenever I try to click on the support button that is in the app, it says “no email is registered with this account”... but you have to have an email to log in to the app in the first place, so what exactly is it talking about not having an email registered??? It’s been frustrating and I’ve lost a good amount of money due to this issue. It has been an ongoing issue for quite some time now and it’s unfortunate that there hasn’t been a fix about this.