Speed Queen Reviews

I thought this would be a good tool to wash clothes at the laundromat around the corner from my home but good luck if you need a refund. After my first wash I accidentally hit the pay now button again which I didn’t want to do. It’s confusing because it doesn’t go right back to your account screen after a wash is done. This makes it very confusing to you. After going back-and-forth with SpeedQueen representative they can’t do anything on there and if you need a refund. You would have to contact the owner and nine times out of 10 sometimes the owners are not at the laundromat. I just chucked it up and someone is going to have a free wash on me. In this economy when people are trying to save SpeedQueen is doing no good if you cannot cancel a wash via SpeedQueen . Which I find very weird if you can start a wash but can’t cancel a wash via SpeedQueen . They need to work on this .I’m deleting for now

Apps are supposed to make our lives easier. More specifically, this apps sole purpose is to make doing laundry faster and easier. My apartment only allows this service, which is not a problem, until it does not work at all. I could ramble on about my experience, but the short end of it is that SpeedQueen did not work and I ended up having to wait in the laundry room to ask someone to pay for my dryer service while my clothes sat in there soaking wet. Still trying to figure out the problem, but if you were going to take all options away, you better make sure that your app freaking works.

This is coming from someone who has a published app on SpeedQueen Store as well. So, if QA is reading this, you guys have a pretty major problem with the overall UX. Bugs like this shouldn’t be a problem after 2+ years of being live.

I’ve used SpeedQueen because I don’t really have any other choice since I live on a college campus and this is the only way to pay for laundry. Every now and then, I receive errors that a payment didn’t go through and that “I wasn’t charged” but when I check my recent transactions, it shows I was still charged for that load and it can happen multiple times in a row. What’s even worse is that whenever I try to click on the support button that is in SpeedQueen , it says “no email is registered with this account”... but you have to have an email to log in to SpeedQueen in the first place, so what exactly is it talking about not having an email registered??? It’s been frustrating and I’ve lost a good amount of money due to this issue. It has been an ongoing issue for quite some time now and it’s unfortunate that there hasn’t been a fix about this.

I have just recently switched from a laundromat I washed at for 10+ years and I have no regrets. There are always dryers available, the staff is extremely helpful, the price is fantastic, and if that was not enough my clothes rarely need more than a 30 minute dry cycle. Not only does this establishment give me more money back in my pocket, it also gives me back more time in my day. Their washers/dryers are so efficient clothes are clean and dry with only having to use one cycle. I will be coming here for many more years to come.

For starters, only being able to add fixed increment amounts of money is bogus since they don’t align with how much a wash/dry combo is. If users are already allowed to charge Apple Pay, why not let us do it for every load?

On a more serious note, there should be a way for users to work around the issue of others not emptying their loads from the washer and dryer. Now I’m not an expert, but maybe the option to relentlessly ping other users to move their clothes so that you can make more money from people doing more loads? Or even more simple, allow me to get a notification whenever a new wash/dry opens up so that I can know when to go do/move my load.

Spent over 30 minute standing in front of the laundry machines trying to get SpeedQueen to work. It kept crashing, and wouldn’t take my payment even after trying multiple different forms of payments. Customer service was terrible - asking me questions about internet connectivity and basic steps even after I explained in detail my situation and what I’ve tried. The steps they suggested led me to get disconnected from them because SpeedQueen crashed — even after I told multiple reps this would happen. The issue is in poor coding with SpeedQueen , and a general lack of training for employees. I really hope my laundromat changes services. Waste of time just to save them money in credit card fees. All I wanted to do was my laundry. Ended having to go scrounge for quarters.

SpeedQueen is great when it works, but as of late, it’s been glitchy. If you’re going to use it, I would keep a laundry card on hand just in case. A week or two ago, it would not connect to any of the machines; they came and reset the connection and it was fine. But now it just took me 3 attempts to start a washer, and it charged me for 2 of those attempts instead of the last one (which worked). Their customer service was good the last time, so I am hoping they can credit my account. I really like being able to see if machines are open before going to the laundry room and the alerts when your wash is done, so I’d recommend trying it out...just don’t throw away your laundry card.

App works great, I am able to pay for my laundry. I I wish I could fil maintenance requests from SpeedQueen . I also wish that SpeedQueen could use my location to detainee what building I was in to make sure I was paying for the right laundry. I have often paid for laundry for other people in the wrong dorm.

SpeedQueen is great when it works. It hasn't worked for me in about a month. It is easy to use, but it glitches out more often than it works. It needs a serious overhaul if it is going to be useful in the future. It is not connecting to any of the machines. It even kicked me out of my account without me signing out. It's been updated twice in the last month and neither update fixed the issues. If it weren't for its ease of use when it did work properly, I would have deducted a star or two. It has the potential to be a five star app, but it is currently performing like a one star app.

I have not been able to add a payment option over the past year that I’ve been using SpeedQueen? I tried two debit cards and one credit card and I get the same error; something about a vault key?? I was able to add money through Apple Pay. Plan on keeping a physical payment card just to be on the safe side.

There is absolutely no support for SpeedQueen! I’ve never connected to a person through “Live Chat”! There is an email support option but I get an error stating there is no email account set up?

Being able to tell if a machine is available and being alerted when your laundry is complete are the reasons SpeedQueen got two stars.

Honestly, just use quarters because that’s less hassle than trying to use SpeedQueen. The machines in my unit weren’t connecting so I reached out to customer support. They said they would rescan the machines and it would take 3-5 minutes. I waited 10, but nothing changed. I reached out again and they said it will definitely be done in 10 more minutes. I waited 15, and again, the issue still wasn’t resolved. I reach out once more, only to be told “it will be working again shortly.” I asked how long, if it will be 5 minutes or 30, no response. They don’t know what they’re doing and now I have to use quarters even though my money is loaded in SpeedQueen . They’re completely incompetent.

I’m a college student, I live on the 3rd floor of my dorm. When I first moved here it worked fine but once it started glitching out it doesn’t work anymore. I have money on her that’s just sitting there and I can’t use it. If I can’t use SpeedQueen I want my money back. And best yet, it use to let you select a floor. I can no longer select the floor it just shows washer and dryer available. At this point I would really like my money back before I delete SpeedQueen.

As a college student I love the concept and idea of SpeedQueen. Rather than running to get quarters you can easily use your card a phone to start the washer. At least this would be the cause if SpeedQueen was not constantly glitching and not connecting to the washers and dryers. So rather than just being able to start your load you find yourself closing and reopening your app and having to constantly make calls to speed queen to refund you your money and then having to wait and take your closes out of the washer/dryer....I’d much rather just struggle to find quarters than struggle with SpeedQueen. The only thing SpeedQueen is consistent at is being inconsistent.

If I could give 0 stars I would. SpeedQueen has stolen my money! As I’m about to start my load cycle and my clothes are already inside the machines, it glitches and doesn’t process my request. I’ve tried restarting SpeedQueen , my phone, and signing in and out multiple times. But nothing!! The issue is never resolved. Meanwhile, all the money in my account is lost. It only allows you to reload $10 minimum each time. That’s how they steal your money because they know you won’t always use it up. Avoid SpeedQueen !! Just stick to using quarters and avoid the headache of dealing with such a poorly functioning app.

Its 50/50 whether SpeedQueen will actually connect to the machine. Even if it does connect, it may give you an error starting the machine and charge you twice. Customer service is impossible to reach. SpeedQueen gave me an error message when trying to use apple pay. The text message alerts have been sent to me an hour before the machine was ready.

SpeedQueen won’t let you pay-per-use. You have to make a minimum deposit of $10 with the hopes that you will still have money in SpeedQueen account after you stop using it.

Unreliable and inconvenient.

I love that I don’t have to leave my apartment to know whether or not a machine is in use. I love the convenience of making payment from SpeedQueen and also that it notifies me once the machine is almost done.

This actually the worst application i’ve ever downloaded in my life. Multiple times i have paid for my laundry through SpeedQueen only to lose $1.50 every time because it doesn’t actually dry my clothes fully. Now SpeedQueen has logged me out & claims that my email is not valid. I have $10 loaded on to SpeedQueen that has completely gone to waste now. It’s ridiculous that it only allows you to transfer a minimum of $10 into SpeedQueen because now i’ve just lost money! Screw this application it’s a scam. you’re 100% better off using quarters. Speed Queen is a rip off & stole my money.

Great to have so you don’t have to carry cash. Very easy to use. But will frequently double charge you and it’s impossible to get your money back. Customer Service was great and helped answer many questions via their Live Chat in SpeedQueen , BUT to get refunded you have to contact the owner of your specific store. I reached out, and they did not want to refund even though it was a clear mistake on their end. SpeedQueen itself is awesome to have, but the people who owns my local laundromat are the worst. Be cautious and pay attention to your transactions if you download this.

Most of the time, SpeedQueen can’t connect to the machines. But the rare times that it does, paying for multiple machines is such a hassle. You have to wait for each payment to be completed before clicking the next one and it ends up taking between 5-10 minutes to finish the process. The machines I use don’t have a card swipe option so you always have to make sure you have quarters, which is another hassle for those of us who pay everything on a card. Overall, poor execution of what could have been an adequate idea.

I think it’s a great app for laundry, and I use it at my university. The only reason I gave it 4 stars instead of 5 is because the minimum deposit amount being $10 gets a bit annoying when i only need X amount to add but it doesn’t allow it. I think there should be a $5 minimum at the least.

This is the easiest way to do laundry and makes me not hate it. I despise dealing with quarters and my hands get so dirty with all that change. I think I will do laundry more and not wait until the last possible clean clothing has been worn

We travel ... a lot ... so when I saw your app in really nice laundromat today, I figured GREAT!, I can use it to find other good laundromats as we travel. Nope ... no way to find a laundromat on SpeedQueen ... just hit or miss if a laundromat I find on Google has it. What’s up with that? Super simple interfaces out there for you guys to add it ... in the interim it’s an app that doesn’t have much use for me and will likely get deleted during my monthly app clean up.

I think that SpeedQueen is super helpful to use because you can see how many washers and dryers are in use. It’s also nice to just pay on your phone, but I don’t like how you can only load a minimum of 10 dollars on it. If you don’t use all the money by the time you have to leave the dorms, then you out of 10 bucks. Like, I had to move out because of Coronavirus and I still have a lot of money left on SpeedQueen and now I can’t have it be transferred back.

When I use apple pay I always can’t return to the rest of SpeedQueen - I have to delete it and reinstall. Also deposit amounts are in $10 amounts.
Sometimes the pay screen wont appear to deposit the money in a machine - and I have to delete SpeedQueen and download once again.
In the beginning it never recognized my email sign in or the password.
BEST TO HAVE QUARTERS ON HAND AND BE PREPARED TO CONTACT YOUR CREDIT CARD TO GET CREDIT FOR THE MONEY YOU CANT USE. SO MUCH FOR LOUSY APP DEVELOPERS

SpeedQueen works at times. The customer service chat is absolutely horrible!! They end the chat before you can respond. I had to ask multiple times for a supervisor phone number to have that chat end suddenly as well. They use all caps in chat (yelling at me) when it came down to being issues on their end NOT mine!!! It of course has absolutely no issues taking your money it’s just you can’t use it on a machine. I am not impressed!!!!

This is the dumbest system and app ever. My school should have never switched their laundry system to this. It is either offline or pretending to be online and then never connecting to the washer when I press start. I cannot say enough horrible things about this. It has inconvenienced me to no end. My school won’t fix it; every time I send in a work order they just direct it to the speed queen customer service who never seems to resolve anything! Ugh