Contact Bay Wheels Support
Company Name: Lyft Bikes and Scooters, LLC
About: Bay Wheels is the Bay Area’s premier bikeshare system, and one of the largest
in the nation. Get access to thousands of bikes and see public transit schedules
around you in San Francisco, Oakland, Berkeley, Emeryville, and San Jose.
Bay Wheels Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Lyft Bikes and Scooters, LLC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Bay Wheels Website
Privacy Policy: https://www.lyft.com/privacy
Developer: Lyft, Inc.
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3 Most reported problems 😔💔
Too many bugs
by Pooja.raj
I used the dockless bike yesterday and had a lot of issues.
First, the bike location which showed on the app didn’t have bike at all. This happened twice before I could find an actual bike in the location.
At last, after I locked the bike, the timer was still running. I waited for 5 mins as the servers could take time to refresh. But thetimer was still continuing.
Later I called customer care and was put on hold by the automated voice for 15 mins and then the automated voice asked me if I would prefer to receive a call back as the representatives were busy. After 10 mins, I received an automated call back and informed that their representatives are still busy and can’t be connected and asked me to leave a voicemail. But it didn’t allow me to leave voicemail. It just hung up.
Overall, a very frustrating app and the customer service! Need to fix a lot of bugs.
Bikes are junk. Customer service incompetent
by Interlard
The bikes are rusty junk. The seat post wouldn’t stay up. Prepare to get covered in bike grease trying to make it work. The gears are completely impractical. There is no specific setting for 1, 2, 3. It’s a continuous sliding scale with no visual indicator of which gear you’re in. You stop at traffic lights, do you need to drop down to 2nd gear? Good luck finding the right gear until you try to pedal off.
They managed to charge me through ApplePay for the first $2.19. Then harassed me for a week because their transaction for the remaining few dollars didn’t go through. Their rude and incompetent customer service people just send the same automated reply. You’ll have to do all the work to get it resolved.
I’m so sorry I tried this terrible service. They do not deserve to take up so much space in our city. There must be better companies.
I’ll avoid using Bay Wheels in the future.
by Tawnya M.
The concept is cool but not well thought out. I was left having to pay a $112 charge for a 30-minute ride because of their system.
Leaving Outside Lands Music Festival in Golden Gate Park, they trucked in hundreds of bikes for festival goers to ride home which was great until you needed to dock the bike at a station just like hundreds of other people and every docking station only took maybe 20 bikes.
I had no choice but to leave my bike next to a docking station after riding to a second location that was also full. THE APP DOES NOT ALLOW YOU TO END THE RIDE UNTIL YOU DOCK THE BIKE AT A STATION - different from Lime or other ride services. Even after reaching out to support that same night while standing next to the undockable bike, my "ride" continued for 26 hours - even after I flew home to Seattle, the app thought that I rode the bike to Seattle and was still timing my ride.
I reached out to support via email and phone and was told that I would not receive a refund per their policy because the bike was not docked.
I feel like I was ripped off and left with very poor support from their customer service. Very unfortunate.
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- If you are a Bay Wheels customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bay Wheels.
