Contact HIDIVE Support

by Tw!tch13

Listen, I could ignore the terrible quality and playback issues that one has to put up with while using your app. I could even deal with the poor functionality of your app in it’s entirety because I am aware that it is very new. However, what I will not accept is signing up for a subscription, having your app crash while I am watching something and then telling me I need to subscribe again. I happened to get the 30 day free trial which my Apple account shows is STILL active, but for whatever asinine reason my account within your systems does not register this anymore. I’m not paying you up front for something that I was given a 30 day free trial for. I would like this fixed because what I am not going to do is pay for an app that does not have the functionality nor the quality to justify the money you ask for. This was the only streaming service I could find that allows me to watch a dubbed season of a specific show so I was willing to deal with the bugs while you guys figured it all out, but not this. There isn’t even a way to contact someone about my issue and your help page is unhelpful, which is why I am taking to this review. I’m not paying you when I was told I’d get it free for 30 days, it’s literally only been 30 minutes.

by Cody42585

Rarely works for any of the titles. And when it doesn’t the video formatting is terrible. All of the negative reviews are spot on. And their app team doesn’t seem to give a crap about fixing it. I love pretty much all anime and that’s what got me to jump at the subscription, however this is the worst streaming service I’ve tried. I feel like a moron for jumping at the discounted year subscription. Most titles aren’t available through any app not just iOS. The ones that are won’t play. “Stream not found”. Customer service is a joke. “We’ve tried to recreate the issue but haven’t had any luck.”, is their standard response. I’ve tried the apps on multiple devices from iPads to Xbox to play stations. All have terribly clunky video streaming when it works. Constantly having to delete the apps and reinstall. No way to just restart a video from the beginning. It’s the modern equivalent of having to rewind a vhs. This isn’t some new technology. Video streaming has been up and running for over a decade. The beta for Netflix was 100% better than this. At this point it feels like they are just jerking people around. Definitely not renewing my subscription.

by — L

I never write reviews for apps but HIDIVE has won the opportunity. They have succeeded in creating a very mediocre app with horrible functionality and effectiveness. The interface and service of this app is just extremely terrible. I created an account and purchased their monthly subscription in order to watch the english dub version of ’Haikyu’, but quickly realized that I shouldn’t have. Firstly, I tried login in (to the app) soon after signing up, and it wouldn’t let me log in when all the credentials were 100% correct. I had to change my password and it still wouldn’t let me sign in after countless times (and multiple devices). Luckily I decided to take a look at the reviews and decided to log into the website, and fortunately I was able to login. But still the problems didn’t stop, after finding the show and deciding to watch it on the tv… both the website and applications wouldn’t connect with my AirPlay tv. I get that the app/website might not support it but if you're going to have a subscription based service at least make it more accessible for users to use…