Contact Home Street Support

by Jeweles101

When I first started playing, this game was awesome! Then the chat box would disappear then reappear every other day so it became hard to chat with my team mates and keep up with what’s going on. I have written and requested help from the support team, only to have one answer after sending over six email messages requesting help. To top that off, I was asked to perform steps that I had already taken that has produced nothing but more of the same results- chat box appears for an hour maybe then disappears again! For the past two days the game has crashed more than a hundred times, back to back with maybe three to five minutes of game time in between each crash. I have done a soft and hard reset, cleared cache, uninstalled and reinstalled the game and tried turning my WiFi off and back on, nothing works to stop all of this aggravation-ALL going on in the middle of an event where I am expected to have a certain number of points each day on the team I’m on! I am beyond exacerbated and highly irritated! REAL HELP would be greatly appreciated!!!

by Kav1982

Very very upset! Three days ago after new update, every time I go to try to play the game it will act like it’s loading and then it goes away. I play every day multiple times a day and I’m very upset that I cannot play at all, all I keep getting told from homestreet Supersolid support is that they are trying to fix this issue but don’t know when it will be resolved. My friend is able to get on and play I don’t understand why I am not able to. I’ve done everything I could on my end I deleted the game and re-booted it and it still would not come up, so if I have lost all of my stuff I am going to be one mad person because I’ve paid so much money for this game and on this game and have so much stuff in this game. I will prob get kicked out of my neighboor hood which I love so much because I have not been playing, becaus I can’t! I wish someone would figure out a solution so that I can play again. I’m very frustrated and I don’t understand why it is taking so long to fix! I am addicted to this game and without it the past serval days it has really upset me. I love this game! Please get this fixed ASAP! This has never happened to me. I literally can not get on the game at all. Why?

by Cupcakecats

This game is pretty awesome. I love how you can design the way you want. But sometimes all the job things and the missions are a little confusing. Like I don’t know how the whole like your friend will leave stuff I your mailbox or the thing that you need just to invite your friend over. It’s kind of confusing and kind of a poor way for people to come over to your house because what if you don’t have one of those things you need for someone to come over? How do you get them? So that is my question. Also when you level up the jobs get confusing. Like to get ink you need one of those friend hand thing to get it. How do you get those? Do your friends give them to you???? 🧐 Other than that, I have very little complaints and I would suggest this app for people. I am so so so so so so so so so so so so ANGRY. I have left home street for like 2 hours and there are still people at my house walk-in aground NOT LEAVING. I am SO annoyed. And I can’t tell the to go away because you can’t say that. I am SO AGRAVATED. WHY CANT YOU SO CAN YOY PLEASE LEAVE. THEY AFE RUNNING AROUND MY HOUSE DOING EVERYTHING WH N I WANT THEM OUT!!!!! Please fix this I DONT UNDERSTAND! I am about to DELETE THIS APP!!! PLEASE PLEASE PLEASE FIX THIS! It is so EXTREMELY AGGRAVATING!