Contact Neighbors Support

(Also to add to how much this app failed, I ended up having to write a note/letter to my neighbors about it letting them know.. what a joke) First my dogs started “alert barking”. At the same time I got a Ring alert, which I have set to alert me only if it’s a person not just everything like cars etc. I brought my dogs in and looked out my window and saw a woman walking away from my (elderly) neighbors doorstep and down across their lawn and towards my driveway. I walked outside and she was walking down the sidewalk at this point, wouldn’t look at me or look back despite knowing I was there. She was carrying what looked like either large envelopes or a package. I checked my Ring and it showed her walking from across the street where other elderly neighbors reside, and then onto my other neighbors as I described. I tried to share this with my community THREE times and got denied because apparently “suspicious behavior” isn’t a priority or necessity? This was the first time in a year that something happened that I felt I needed to share and by the time I was able to word it right to this apps satisfaction over 30 minutes or more had past. How is that helping keep the “community safe?” It’s denied within seconds based off of wording.. ridiculous and it’s truly a safety concern. At this point I really don’t trust this app or Ring whatsoever.

I Download is the neighbors my ring app on my Motorola stylus 5G back in July 2021 when my motorcycle got stolen The ab worked fine but at that time I did not have any type of ring I just used the app so I can find my motorcycle then in December 2022 I bought the doorbell the outside spotlight camera inside camera and the whole alarm system which was well over $700 went to add the ring to the neighborhood and lo and behold the app no longer work it had me in a Third World country in their ocean I have had multiple agents try to help even supposed to have had management help no one can seem to get the app to work first day tell me it was my phone then they tell me it was my cell phone provider so then I go out and get AT&T and get the brand new iPhone 13 max pro and lo and behold still does not work then they try to tell me it’s my Internet provider which everything else works the ring itself works just not the neighborhood app nobody can seem to find the problem and I’ve seen other reviews that had the same issue I’m having one also when I set my alarm or deactivate it it tells me that it’s six hours ahead of schedule for example if I set my alarm at 12 PM it alerts me and tells me the alarm has been set at 6 PM nobody seems to can change that either Just giving you guys a heads up

It alerts when someone puts up a video, and my wife can see it on her iPhone, but it just goes on perma-load (black screen with a swirl) until you wear down and give up... which has been the same experience I have had with customer service. Vague advice that anyone knows, but I did it - delete, reload, I even did a factory phone reset recently. Didn't work before it, doesn't work after it. That is what it is, but when customer service is little more than a litany of "We're working on it for you" messages followed by "We haven't heard from you so please let us know if you are still having problems or we will close your case in 2 days" emails, you soon realize they are just wearing you down until YOU give up and go away. It's bad enough the doorbell can't pick up a router through the wall 2 feet away fast enough to answer the bell or see movement, but to have to forward the neighbors messages to email so I can copy the link and open it in Safari... well, what is there in that runaround to give a 2nd star? I'm giving serious thought to going to a mew system before I have to pay yet another year's maintenance fee.