Neighbors by Ring Reviews

by Tbetting

(Also to add to how much Neighbors failed, I ended up having to write a note/letter to my this app about it letting them know.. what a joke)
First my dogs started “alert barking”. At the same time I got a Ring alert, which I have set to alert me only if it’s a person not just everything like cars etc. I brought my dogs in and looked out my window and saw a woman walking away from my (elderly) this app doorstep and down across their lawn and towards my driveway. I walked outside and she was walking down the sidewalk at this point, wouldn’t look at me or look back despite knowing I was there. She was carrying what looked like either large envelopes or a package. I checked my Ring and it showed her walking from across the street where other elderly this app reside, and then onto my other this app as I described. I tried to share this with my community THREE times and got denied because apparently “suspicious behavior” isn’t a priority or necessity? This was the first time in a year that something happened that I felt I needed to share and by the time I was able to word it right to this apps satisfaction over 30 minutes or more had past. How is that helping keep the “community safe?” It’s denied within seconds based off of wording.. ridiculous and it’s truly a safety concern. At this point I really don’t trust Neighbors or Ring whatsoever.

by Pr0TecK

This is my 3 rd iPad in a row (2- ver 7 + 1- 11” pro) I’ve watched Neighbors have all kinds of issues with every one of them. I’ve had to delete and reinstall Neighbors over and over. Usually fixes the problem for a while but it always comes back. Just the fact that you need to delete and reinstall tells you something isn’t right at the heart of this thing. Today it started crashing over and over when trying to respond to a post. Just typing was too much for it. Somebody needs to rebuild this from the ground up. There is no excuse for this.
Months later nothing has changed. I keep up with all iOS updates. Neighbors still needs to be removed and reinstalled over and over. Typing anything into it will start lagging at any time, with no warning the words appear on the screen long after you typed them. Then it's back to normal. Then a single typed character crashes it.

by !!!!!LOOK!!!!!!!!!

I Download is the this app my ring app on my Motorola stylus 5G back in July 2021 when my motorcycle got stolen The ab worked fine but at that time I did not have any type of ring I just used Neighbors so I can find my motorcycle then in December 2022 I bought the doorbell the outside spotlight camera inside camera and the whole alarm system which was well over $700 went to add the ring to the neighborhood and lo and behold Neighbors no longer work it had me in a Third World country in their ocean I have had multiple agents try to help even supposed to have had management help no one can seem to get Neighbors to work first day tell me it was my phone then they tell me it was my cell phone provider so then I go out and get AT&T and get the brand new iPhone 13 max pro and lo and behold still does not work then they try to tell me it’s my Internet provider which everything else works the ring itself works just not the neighborhood app nobody can seem to find the problem and I’ve seen other reviews that had the same issue I’m having one also when I set my alarm or deactivate it it tells me that it’s six hours ahead of schedule for example if I set my alarm at 12 PM it alerts me and tells me the alarm has been set at 6 PM nobody seems to can change that either Just giving you guys a heads up

by Jimboatwork

It alerts when someone puts up a video, and my wife can see it on her iPhone, but it just goes on perma-load (black screen with a swirl) until you wear down and give up... which has been the same experience I have had with customer service. Vague advice that anyone knows, but I did it - delete, reload, I even did a factory phone reset recently. Didn't work before it, doesn't work after it. That is what it is, but when customer service is little more than a litany of "We're working on it for you" messages followed by "We haven't heard from you so please let us know if you are still having problems or we will close your case in 2 days" emails, you soon realize they are just wearing you down until YOU give up and go away. It's bad enough the doorbell can't pick up a router through the wall 2 feet away fast enough to answer the bell or see movement, but to have to forward the this app messages to email so I can copy the link and open it in Safari... well, what is there in that runaround to give a 2nd star? I'm giving serious thought to going to a mew system before I have to pay yet another year's maintenance fee.

by Robby Rainey

So I posted a legitimate safety concern and was emailed back to let me know it was deleted. I guess I didn’t have a video that makes for a good selling point for their products. Here’s what I posted or very close to it....the gentle tone/alert noise that your phone makes when the doorbell detects motion...I would like the doorbell to make that same tone in a gentle way to announce that motion has been detected and a video is in progress. Very simple right??? But the idea was deleted. I want others to realize this so maybe it can be added. This feature would tell the thief what was going on and here’s why....when I get a motion detected alert it takes so long for ‘ring’ to come up on my phone that the bad guy is already gone with my package...but guess what I got???? A great video to post on Neighbors ...what good is this except for a good selling point for ring. Bottom line...my package has been taken while I was waiting for Neighbors to open where I could see ...by that time all I see is the back of a vehicle more than a block away and riding in to the sunset with my package....but I got a great Video you can use to impress your next customer into buying your products.

by Ncnoman

Several of my posts have been blocked. Ive spent hours dealing with support and they cant find anything about my posts that violates their guidelines. Apparently the only thing you can post is solicitors and yard critters. No explanation at all. I posted a parking violator who everyone of my this app would know is a student from across the street at the high school, and ring this app team apparently doesnt follow their own guidelines as the this app team best explanation was “we didnt feel it was right.”
Oh and amongst my hours talking to support I found out that if anyone contacts them and asks for any posts to be taken down, that they do. So just make sure you realize smart criminals will take advantage of this.
This service is simply an advertisement for their doorbell cams. My suspicion, they like posts that are of people acting scared and worried, what they dont want is it turning into a neighborhood watch service - which isnt a guideline, just their own special form of censorship.

by Anneadele_

I’m giving this a poor rating not because of your services. I’m satisfied with your services, however I have one major complaint; the users. I really think you need to add a ‘report’ section to each video users post because people post so much garbage that you can’t even get to the videos where real harm is being done. So many users post sales people, and so on, people who aren’t causing any harm and are putting them all over the internet. I think the option to ‘report’ and take down a video if it’s not a lost pet, crime, and the like needs to be there because a doorbell is there so that we can talk to who is at our door but people should not be allowed to post something unless it’s serious. I really feel this distracts from the purpose of Neighbors and I’ll say the same thing on the ring app to make sure you see this review and implement this. This is serious and can be a big difference to crime and actual emergencies, NOT solicitors or religious people.

by John1970john

I had somebody come to my door tonight, 730 on a Saturday evening with a can of frebreze in his hand wanting to do a survey. Within a few minutes my phone rang my elderly neighbor had somebody at her door wanting to come in and demonstrate their product she wanted to know what she should do. I told her to close the door I will be right over and call 911!
I got pictures, video and post it up to Neighbors . I get the email that this does not meet the requirements of suspicious activity. If this doesn’t meet your suspicious activity requirements what does? If you’re relying on Neighbors to appropriately monitor incoming alerts by your this app I would not trust your life to it!
I called the sheriff and based on the information I gave them which was the same as I posted on Neighbors ...I had a deputy here within 15 minutes taking a statement and looking at the pictures. Apparently the Elpaso County Sheriff’s Department does believe this is suspicious activity.

by Joshy3054088

In today’s day in age an app to stay up to date with things by posting a video of suspicious activity is great! Don’t get me wrong most of the time it turns out to be nothing but hey better to know then to not know and be robbed right? Well Neighbors has turned into a bunch of people in my neighborhood that thinks every little pin drop noise is a gun shot. At least 3-4 times a week someone posts “possible gunshots.” And I’m right outside my house and the zone that they are reporting in has my house in the little 1 block radius house. I hear nothing EVER and I’m always outside. It’s almost as if something falls over in their garage and people start panicking. It has become an app where it’s nothing but false reports without video and people simply just being paranoid about what they hear outside since the crickets haven’t chirped this year.

by SGTMCLAIN

Allocate some of the money you are spending on commercials and build an app that actually works, I’ve typed in my address three times and although Neighbors finds it on a map and hovers above my house and even shows the correct address when it tells me to verify it, (then tells me that for security reasons it will take ten minutes to move me to new neighborhood, and how I can’t change address often due to security reasons) anyway, even tho all that happens, it still displays the wrong address (few numbers off) and won’t change ... how is anyone going to trust all your warnings of security when you can’t move the info I typed to the display banner of my address ?
Another area to focus on would be the “choose radius” part of app, I live on an Island, why would I need to monitor an area out in the ocean... yet I can’t move the area choice to monitor an actual area instead of water ... anyway, maybe when more people use Neighbors it will be something I need or have , but until then it’s just taking up space on phone I think ..

by CocoaPuff94

Unfortunately unable to delete account. I accidentally typed 1-2 letters wrong on my email, but Neighbors doesn’t allow changes or give any instructions on how or if we can make any changes to our profile. In my case I wasn’t able to make corrections with my email address. Some unknown person, will be receiving fimportant information about my neighborhood.
Also, if the info shared would be more relevant to crime related issues, this would be good and very helpful,
Mostly everything shared within 3 miles distance of where I live, reported sales people, solicitors or people delivering business flyers, and it looks like some had homeless people trying to find a place to sleep or need soma water....
When within blocks distance from my home, I often hear shootings, or know of burglaries which occurred in the nearby homes 😐 but absolutely nothing of the like, was reported in Neighbors, not even coming from the police department....
Not very satisfied with Neighbors.

by Brett78

Honestly I love Neighbors. The potential is ground breaking. However, in my neighborhood, owners post videos of salesmen/women and ask “what do they want” or “who are these people” and they clearly have a badge and company logo shirt.

There should be a user rating that allows people to give thumbs down or stars for posts and make their next post valuable or not. I love seeing foxes and roaming bears on ring video. Some may not. But the this app app, I thought, and in my opinion should be, limited to real thieves and real events caught on the ring. Additionally, some people just post a story on this app like “my car was stolen” but they actually left keys in car and asked neighbor with ring that didn’t have any footage to post. Or, there’s a peeping Tom in my neighborhood, and it was a kid with a skateboard that rang doorbell, peeked in window (like you do in any house you are standing on the porch) and suddenly realized at the wrong house and leaves.

The value of the videos could/should be weighted and Neighbors would be awesome - deter those silly posts!!!!

by MJ From CA

There are plenty of things to like about Ring & Neighbors , but the one that cost a large part of 7 HOURS tonight (& all kinds of additional problems) is that I believed Neighbors meant what it sounds like when it said the problem was no internet connection.

I didn’t think it mean no internet connection because the product has no power or any other issue entirely unrelated to my internet.

I suppose I could have no internet connection if a giraffe knocked my light/camera of the wall too, but it probably wouldn’t occur to me. 🦒

The messages talk about the internet, so that’s what I tried to fix.

But then I believed Ring customer support when they said it was an incomplete firmware update instead (it wasn’t that either).

Only after contacting multiple people at my cable company & 4 people at Ring support, did we finally figure out that the problem is likely the very first thing we would have checked: electric.

Please Ring Developer, please make it more clear that those Internet / WiFi messages only mean that any number of millions of things could have occurred that caused the product to go offline.

That the Result is no internet connection. That it’s not necessarily the Cause.

Thank you 🙏

by Punk 67

From what little contact/use of this part, or any part really, I believe to be a decent device/app from what I’ve experienced. I agree with hiding at least the name of the user but the “location circle/dot” needs to be more specific as to the location of the offense to be of much use. That circle just happened to be centered right over my house but there isn’t any apartment complexes at that intersection nor eyesight. It’s rather perplexing to try and figure out who/what happened. Maybe it’s too far away from the device/camera? Maybe it just really has a bad camera? *idk* That part worries me... a miscommunication could very easily be a real problem for a perfectly innocent person due to the poor camera quality and misinformation. That part is why I gave my location so they knew it wasn’t me! Because of this I only gave 3 stars
VS 4-5. I will wait for all of the kinks to be worked out before going with this product/app
so I can’t give 5 stars.

Eeadseq

by Snipe Castle

Really not sure how to rate Neighbors as I have downloaded it, 3 times now , I touch home nothing happens, has me in a 3rd world country, needless to say I have removed it again, this time I plan to leave it off my phone, if I can get it to work on my iPad then I will leave it there, if not it goes away as well, I also don’t understand why there are two apps for this , as one say ads and the other nothing, downloaded the ad free app and both apps downloaded at the same time, I am guessing that this is probably the issue.

As of today July 20, 2018, I have been on hold with customer support for over 45 minutes, I can say I got my app up and running finally which is good. I just had one simple question why is one camera showing true colors and the other showing everything in red, I am tired of being on hold and could not find the answer via FAQ, so that lead me to call CS, which seems to be a mistake. I can say I having the Ring System on my Home though it would be nice to have answers to my questions.

by MercurialIN

I thought that the premise of Neighbors was good. And I wanted to try it but unfortunately it simply does not work. Despite my typing in my correct address Neighbors still couldn’t locate my neighborhood. Even though I’m near a mid sized city. Neighbors actually placed my location in an entirely different state!! With no possible way to change it to the correct location! I tried deleting and reinstalling Neighbors . I viewed the help files. I even went to the Ring support pages on their website to try and find out how to get Neighbors to use my correct address. At least the correct state! All to no avail. I deleted Neighbors and I won’t recommend it to anyone. Perhaps it will work for people who currently own a Ring device, I don’t. But according to the description you don’t need to own a Ring device to use Neighbors . I was interested in buying a Ring device at some point, after this experience, not so much.

Updated Monday May 14:

I wanted to amend my initial review, after the developer kindly posted a response, I did contact them by email.

They responded very quickly to my email and were very helpful.

My issue with Neighbors has now been resolved and it shows my correct location.

Anyone else having the above issue would do well to contact the developer as I did and they will work with you until the issue is resolved.

Thank you.

by Hope Hargrave

I agree with Jon.. this is why I stopped viewing it at all. It is time people went back to respect. Keep your opinion to yourself or share it with journalist who will hype it to death and you will get you 15 minutes of fame. I have my own values and they do not include lies and hate. What happened to telling the facts and letting everyone decide for themselves what they agree with and what they don’t. Stop whining. If you can do something positive to help someone fine but just to blast a neighbor you don’t like don’t do it on my time. It only takes one or two on a continual rap to ruin Neighbors. You know who you are. You need our prayers to wake you up to what is the right thing to do and say. God be with you.

by Bradleyhe

Neighbors allows me and my this app to monitor suspicious activity in and around the neighborhood in which I have lived for 5 years with my loved ones , people from all over could come here not to work but to steal and they may not have proper paperwork or they may have felonies but there is always a way to make money legitimately through company’s and through asking people if they have choices they need completed but stealing and criminal activity is unacceptable and is to be reported which Neighbors allows the neighborhood citizens And police and military personal to report crime anonymously to protect our property and neighborhood from criminal activity so it’s a great app , if people aren’t breaking the rules then they have nothing to worry about

by Mike996

Like it very much. First used to report car taking photos of homes in area. neighbor took photo of cars tag number. driver got mad about that. claimed he was taking photos for insurance I was applying for which was totally false. reported to police who said he may have been casing houses for burglary.
Several this app complained about my posting, saying photos are perfectly legal!
Several other postings about finding lost dogs, trying to find owners. All dogs got returned to owners because of posting on this app app but several Ring this app posted reocurring complaints, saying app is "not for lost dogs!"
Need to advise users that ring/this app app can be used for more than just crime related issues.

by Fuve1

This is a very cool app to have. High tech neighborhood watch. When is doubt about what’s going on in your neighborhood the ring is just a click away. Delivered to your cell phone even if your not at home. This is your guard dog. Always when your at home never answer the door unless your expecting some one. The ring will always have your back. The video that’s recording of suspicious suspect’s is the best weapon to have. Welcomed always to be uploaded so your neighborhood is on the lookout for all of us. I’ve used Neighbors and so has many many other’s. I believe that Neighbors will save lives if it already has. Thank you to the company that invented this, The Ring is making a difference.

by Nirvana Awesome!!!!!!!!ripkurt

I’m giving this a poor rating not because of your services. I’m satisfied with your services, however I have one major complaint; the users. I really think you need to add a ‘report’ section to each video users post because people post so much garbage that you can’t even get to the videos where real harm is being done. So many users post sales people, and so on, people who aren’t causing any harm and are putting them all over the internet. I think the option to ‘report’ and take down a video if it’s not a lost pet, crime, and the like needs to be there because a doorbell is there so that we can talk to who is at our door but people should not be allowed to post something unless it’s serious. I really feel this distracts from the purpose of Neighbors and I’ll say the same thing on the ring app to make sure you see this review and implement this. This is serious and can be a big difference to crime and actual emergencies, NOT solicitors or religious people.

by Unwrittn

I love the idea and functionality of Neighbors, but like many other reviews have pointed out, there’s no guidance or monitoring of the posts. When I get alerts from Neighbors, it’s almost always someone looking for their missing pet, or someone posting that a wild coyote/iguana/raccoon/opossum/whatever was spotted in a certain area. We live in Florida and the wildlife is everywhere!! So now Neighbors is filling up with useless sightings posts!
And then you have the people who don’t want to talk to solicitors, so they post their pictures ask “What are they selling?” Or “What are they doing here?” There hasn’t been a real post on Neighbors in weeks and yet your Crime Report shows otherwise.
Perhaps part of the submission process would remind people what the purpose of Neighbors is and even ask if they are reported a crime or suspicious activity. And allow other users to follow up with a ‘thumbs down’ option instead of only giving us a thumbs up option.

by Cryotek7

I’ll start by saying I think the idea for Neighbors is a good one, however its achilles is over intrusive privacy settings and the overly paranoid user base it attracts, and yes I get the irony in that sentence.

I don’t know why Neighbors requires such strict geographic settings in order to interact with posted material. For some reason it has to know exactly where I live and requires that I share my location with Neighbors constantly. This is massively over the top to the point it’s just harvesting data from its users.

Perhaps the biggest issue is that the user base seems to mostly be made up of paranoid curtain twitchers who will post any random video of sales people, delivery people, etc and assume they’re up to no good. There have been around 10 posts in 3 weeks in my area and none are of crimes being committed or anything that would help stop crimes happening. They’re basically all people wanting to know who was the person ringing their doorbell, and there overreactions to not knowing. Ring needs to do more so normal users can flag posts as spam otherwise their App will drown in false-positive posts and people will stop using it due to it being a waste of their time.

by Ceekay Mars

I love Neighbors, I live in a high crime area and even had someone knocking on my windows late one night to test if anyone was home, so this is a must have app and makes me feel more secure. With that said, there really is no oversight regarding the content allowed, which is mostly fearmongering, when it's obvious the "suspicious" activity reported is Jehovah's Witnesses, Door to Door Sales, etc., Please employ a moderator for Neighbors to review posts prior to uploading or add a report spam button so if enough people complain the post is deleted. Also after this latest update there is no longer a notification option in settings so I don't get any notifications now, it just reads disabled. *UPDATE* uninstalling/reinstalling fixed the notifications issue, but app desperately needs moderators, some users are actually trying to bully others into turning off their alerts altogether to avoid receiving bogus false alarm reports. Neighbors is for suspicious or dangerous activity ONLY. Someone with a Clipboard, name badge, water bottle and smart device, equals salesman, people in groups wearing church attire and holding Bibles equal Jehovah's witnesses. I wish there was a penalty on Neighbors for wittingly posting false reports, barred for an ever increasing amount of time for each offense.