Contact Storm Radar Support

by Pmotz

Well the Weather Channel has now ruined a perfectly good app. Since they “remodeled” the Storm app into the new “Storm Radar” app it’s just not very good anymore. The layout is odd and not very intuitive, plus they changed one of the best things on Storm, the wind speed graphics. It was real easy to see the wind movement with many wind speed arrows, but now it is the occasional arrow and no movement, just a direction. No where near as useful. The radar is ok, but when you zoom in sometimes the rain/snow that was there disappears! Something is wrong there. The current weather info seems to be lacking a measure of precipitation in the last 24 hours, something that is pretty basic for weather information. After using this for several months (I would switch to another app, but they are all bad!), I’ve found it pretty flakey. Quite often the app just quits for no reason. Other times I try to move the map area and it takes 10-15 seconds for it to respond. I also do not like the radar to go into animation mode when I open the app and have configured it to not do that ... but it still does occasionally. This is all pretty sad given all the time they have had to work on this. Update, now they are pushing the “Pro” version and have some icons on the left side of the screen that are only active in the “Pro” version. Problem is they block the view on the iPhone, but you can’t get rid of them. Another annoying money grab ....

by Inter-Space Freight

It got better by only a little. Storm Radar is still an inferior app to what it replaced. Several updates to fix bugs and still hasn’t fixed most. App opens up showing Africa and the Eastern Atlantic. Must close the app and then reopen it to connect back with my location and current radar. I use it, but still wish for something better. Exploring other apps. All the comments below still apply.
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The Storm Radar app is supposedly the replacement for the Storm app, which gave a notice of being discontinued May 24. I eventually found a very difficult to read graph of hourly temps and daily forecast. OK maybe for a LARGE display, but too tough to read on typical smartphone screens. I can save favorites of destinations I go for work but then constantly get unwanted weather notices for all of them. Haven’t found out how to turn that off while keeping my home location on. This is still NOT an improvement over the former app. It is a major step backwards. It is not intuitive. It is not easy to use or to read. I have to search for information where the former app gave great info all on one screen. Disappointed in the extreme. I’ve started using local news weather reports rather than turn this thing on. Hanging in there to SEE / HOPE it improves. Giving it the Summer months. If no better, it’s deleted.

by Dgjuytfv

This app is so disappointing, there’s probably too many things to list. First of all, it was way better when it was just Weather Underground. Once they forced you to move over from “Storm“, everything went downhill from there. First, I had paid for an ad free experience on Weather Underground (WU), and when they forced you to move over to Storm, they didn’t credit you for the ad free experience you had paid for on the original app. I have contacted them repeatedly, and have gotten no response whatsoever. Apparently they just don’t care about taking your money and then not providing the service you had paid for. Secondly, the underlying map in Storm isn’t nearly as good as the one they used to use when it was WU. Currently, you are unable to edit saved locations or recents. The delete button does not function. The satellite layer on the map doesn’t work. I’d say that their customer service sucked, but you would actually have to have made contact with someone to make that assessment. They can’t even be bothered to reach out to you when you have a problem and request some help. The list goes on and on. How do you take a product that was really good (WU), and then make it significantly worse, while effectively stealing people’s money for a service they had prepaid for. Truly mystifying. Don’t waste your time with this app.