Contact Word Trip Support

by Shutterfx

Deleted game.

There has to be a ringer playing from the game’s developer. How else can points be acquired so fast and quickly unless each game is preloaded with answers? Total cheating going on. Would like a response as to: Too much cheating going on. I try to finish a word puzzle and get 30pts in about 10 minutes. Someone that started about the same time, is doing 3x-4x the points. Are they solving puzzles with higher point value and solving a puzzle every minute or two. How is that possible? It’s entertaining to play. Enjoy it a lot but there are words that are perfectly good not accepted and the score drops back down to one point to start over. Not right to gig points because the word is not in your list. The words accepted not in the puzzle gets one point. You need to update your list. Also the words not accepted are accepted in other puzzles. Why? Also, why do we get to play puzzles a few times then have to enter a contest race for points and can’t leave? Why did you take away a perfectly relaxing game with a race? Anyway, the race is very stale. Completed games only give from 25-40 points. Used to be able to play the game for up to 125 points. Took away a lot of fun and points.

by Zb1963

The last update doesn't work. Ads are freezing all the time. On a general note: the repetition of words over and over again are killing me and boring me. Not only that a certain limited number of words are used but even the same group of words are reused and recycled. Same 6-7 letter words over and over again. Not to mention 3-letter words. Am sick of the same 20-ish words used.

The above is what I wrote last year. Now it's even worse. Your app blocks my phone. Freezes all the time. Doesn't allow me to usr other aps because it remains frozen for a quite some time. It won't allow a phone call to come to my screen although I hear it ring. It takes 15-20 min before it "releases" my phone so I can switch it off and on. Something is very off with your latest, and a few before latest versions of your app. When I press the option to seek help, the app took me to a web page that is blocked by my browser. The worst is that nobody reads these reviews and tries to fix the app.

by IApplePie

Still no support for the past 3 days even though I contacted via the email reply I received. They keep saying the same thing over and over again even though I gave them my game ID and the club name via the email they sent me. Also I cannot contact them within the game because my issue is not listed when I tried to use a different issue or it was asking me if it helped or not. No it did not help. I PROVIDED SCREENSHOTS FROM THE GAME THAT SHOW MY USER ID NUMBER AND THE CLUB NAME AND THAT IT'S CREATED BUT IT CAN'T BE FOUND. THIS IS FROM THE EMAIL I RECEIVED. "Can you please send us an email via the 'Contact us' option which is available under the Settings menu? It would help us get your user ID. Using that info, we can further investigate the issue and add the appropriate amount of coins to your game." ‼️Attention game developer please respond. I have a Word Trip club. Why can't my club be found? I made it Public so my friend could join but she can't find it. I made it private so random people don't join it before she can. ‼️I've tried to find ways of contacting support. Every time I do it wants me to choose a sub category that is not related to my question. I've now tried to create a second club and my friend can't find that one either. If we can't find the solution we have to look for another game. Any advice?