Contact Life Time Digital Support

Lifetime fitness has state of the art facilities, its time they have state of the art technology on an app. When registering for a popular class the app just spins and spins when you click into the class to register. It'll tell you that you have spot 8, for example, and then when you hit confirm it says that spot is no longer available. Then when you try to go back in and register again there will already be a waitlist. There was a week where I couldn't even register for the waitlist even after signing out and signing back in to the app. Eventually I was able to get on the waitlist after trying for over 45 minutes. Don't get me wrong, I love the reservation idea and having a confirmed spot in a class. The app needs to be redone so that it doesn't crash when 50 people all try and register for the same class at the same time. I would be more than happy to talk to someone in tech development to further discuss this issue.

The gym I left cleaned all of the time. The bathrooms at times smelled of bleach a lot but I knew they were clean. This gym, that I pay 3xs as much for is gross!!! The lady’s locker room is disgusting! Every time I open a locker there is always hair. Lots of pubic looking hair in the lockers. Floors are gross. I don’t use the showers because they don’t look clean. I pay way too much money here to have to feel like my health may be in jeopardy in the locker room. I could send you a chronological snap chat I’ve done this week with dates on them showing a gigantic hair ball in a locker that has been there for the entire week. I know they aren’t cleaning in there. At this point I’m thinking of switching back to a sucky gym because I know they clean well. I had a client who died because he contracted an antibiotic resistant bacteria at his gym. I take cleanliness at the gym seriously

Lifetime has some very hard working instructors who do their best to attract and retain customers. I look forward to Zumba, cycling, Latin fusion classes every week. My husband loves kickboxing and TCX. However, the unpleasant experience in aquatics Vernon Hills turns positive into negative. Disappointing approach by the aquatics Director who made our 10 year old daughter cry just because her parents are not standing with their “toes dipped” in the pool, a rule that’s not being enforced most of the time. We respect rules to ensure member comfort and safety; however, consistency and having a clear purpose of a rule you have posted is key. It can turn into a negative situation when a parent is told to get out of hot tub because a child is swimming nicely in the pool this one time, when it was always ok before for many months in a row. Also, you cannot help but feel singled out and picked on by staff of aquatics. We would recommend you test kids under 12 and issue wristbands to help relieve tension between Lifetime and parents in aquatics.