Life Time Digital Reviews

Lifetime fitness has state of the art facilities, its time they have state of the art technology on an app.

When registering for a popular class LifeTimeDigital just spins and spins when you click into the class to register. It'll tell you that you have spot 8, for example, and then when you hit confirm it says that spot is no longer available. Then when you try to go back in and register again there will already be a waitlist. There was a week where I couldn't even register for the waitlist even after signing out and signing back in to LifeTimeDigital . Eventually I was able to get on the waitlist after trying for over 45 minutes.

Don't get me wrong, I love the reservation idea and having a confirmed spot in a class. LifeTimeDigital needs to be redone so that it doesn't crash when 50 people all try and register for the same class at the same time. I would be more than happy to talk to someone in tech development to further discuss this issue.

The gym I left cleaned all of the time. The bathrooms at times smelled of bleach a lot but I knew they were clean. This gym, that I pay 3xs as much for is gross!!! The lady’s locker room is disgusting! Every time I open a locker there is always hair. Lots of pubic looking hair in the lockers. Floors are gross. I don’t use the showers because they don’t look clean. I pay way too much money here to have to feel like my health may be in jeopardy in the locker room. I could send you a chronological snap chat I’ve done this week with dates on them showing a gigantic hair ball in a locker that has been there for the entire week. I know they aren’t cleaning in there. At this point I’m thinking of switching back to a sucky gym because I know they clean well. I had a client who died because he contracted an antibiotic resistant bacteria at his gym. I take cleanliness at the gym seriously

Lifetime has some very hard working instructors who do their best to attract and retain customers. I look forward to Zumba, cycling, Latin fusion classes every week. My husband loves kickboxing and TCX. However, the unpleasant experience in aquatics Vernon Hills turns positive into negative. Disappointing approach by the aquatics Director who made our 10 year old daughter cry just because her parents are not standing with their “toes dipped” in the pool, a rule that’s not being enforced most of the time.
We respect rules to ensure member comfort and safety; however, consistency and having a clear purpose of a rule you have posted is key. It can turn into a negative situation when a parent is told to get out of hot tub because a child is swimming nicely in the pool this one time, when it was always ok before for many months in a row. Also, you cannot help but feel singled out and picked on by staff of aquatics.
We would recommend you test kids under 12 and issue wristbands to help relieve tension between Lifetime and parents in aquatics.

In the latest version, you can now finally see which classes are virtual, but it’s in a separate spot from the other class schedule - and it doesn’t even work, all classes are shown and you can’t filter on virtual-only! Also, the live stream isn’t actually available in the mobile app - it’s a link to a webpage for that specific gym. Which you can only see if you add the class to your phone’s calendar (not the calendar/schedule in LifeTimeDigital ). So now my schedule is in 2 places - in LifeTimeDigital for registered classes (btw they moved the easy Reservation list to under your profile - 3 taps now instead of a single swipe) AND my phone’s calendar for virtual classes. The new home page does look nice but unfortunately LifeTimeDigital doesn’t actually function as expected. At least it doesn’t crash!

I really go to LT just for classes, so I love the easy-to-use functionality of finding and reserving classes, as well as savingfavorite searches/filters. That all works great for me.

My only problem is when I add a class to my calendar. I have an iPhone but prefer to use Google Calendar instead of Apple calendar. When I click the button to add a class to calendar, options pop up, including which calendar. I always select my Google calendar, but when I go to the calendar it’s not there. I have to to Apple Calendar and change the event to be on the Google calendar. This works correctly with other apps, so I don’t think it’s just my phone.

Otherwise LifeTimeDigital is great!

Great gym, however women shouldn’t be allowed to walk into jacuzzi fully dressed. It’s so unhygienic and in plain language disgusting. People should also be prohibited to use faulty language around others and locker attendants should be visible and present in locker rooms at all times. Why? You turn around for a moment & you’re missing something. I already lost two items! Yeah! Second time I only went around the corner to get a towel ... Unbelievable. Gym of this quality should care more about their reputation. Oh! Could we please have signs by saunas “NO SHOES ON BENCHES”? It blows my mind that people are coming from the outside or from wet shower floor straight on to benches. Yeah! That’s what I mean, they step on the benches with their dirty sneakers or wet flip flops, and right after it somebody else sit on it in their bathing suit! And at times you may find someone scrubbing their feet right there 🥵🥵PLEASE BRING SOME ORDER TO LT OR SIMPLY SUSPEND MEMBERSHIP IF PEOPLE ARE MISBEHAVING. It’s really seriously WRONG!!

When you have to arrive at a gym 15 minutes before class to get a spot make something that should be relaxing and rejuvenating stressful. The Group fitness class teachers are excellent! The problem is they allow people to hold spots for numerous other people hours before class begins. In order to attend a spinning class, you must reserve a bike sometimes up to six days in advance. I guess this shows how much people enjoy the gym, but it seems some of their systems can be changed. When you join Lifetime, it depends who you talk to as to how much you will be charged. The facility (equipment) in general is great however cleanliness has something to be desired.
It would also be nice if the aquatics department encouraged people to share lap lanes in the pool. Overall I’ve had a very good experience at Lifetime; I just wish my hour long workout didn’t turn into a one and a half hour work out just so I can get a spot in a class.

My favorite features of LifeTimeDigital are that I can instantly see how many times I’ve visited this month, and that I can access my club card if I ever forget it!

I also like that I can make browse classes and make class reservations right on my phone through LifeTimeDigital. However, after receiving 2 confirmation emails for my most recent class, I didn’t receive any email notifications when the class was subsequently cancelled! I checked on my app to make sure that it had been labeled as “cancelled” - which it had - so I feel like if I can get an automated email with my reservation details, I should get an automated email for important updated such as class cancellations.

I have tried several times to set up an emergency contact. As soon as you put in the first digit of the phone number you get a message that it not a valid digit. After you finish the entry you get a message that there’s been an error. I have reported this twice, but have not received the courtesy of a reply. The men’s locker room floor needs to be at least swept once a day. In view of all the money that has been spent on expensive new equipment, it would seem that you could replace the ratty old mats in the stretching studio. One of the physical trainers keeps taking the slant boards from the stretching studio and not returning them. It seems you could get a couple more. They are probably a lot cheaper than the new treadmills.

Good morning,
I love the facility. Everyone is so friendly and professional. I had a facial in the salon with Beatrice and it was wonderful!
There are classes offered at 5:30am which is great for my schedule during the school year so I appreciate that.
Here’s my big concern. I joined for the yoga and the barre. In terms of the yoga, I’m getting used to the lifetime way. I would like to see more variety and more classic yoga offered if possible but I’m getting more comfortable with classes like Fire. Kaela is awesome!! Stacey is so great too.
I am not happy with the barre program at all. First, the barre core, barre fusion and barre strength aren’t really barre classes. What I love about barre is the intense working of each muscle group followed by intense stretching of that muscles group right after. That is not happening in these classes. We’re also hardly using the barre if at all. Michelle is a wonderful teacher and her classes are challenging but they’re not barre classes and that’s so disappointing. I’ve also been asking for more barre class options since lifetime opened including a barre class offered on Sundays and I believe there’s a lot of interest in it but that hasn’t happened.
Thanks for the opportunity to give feedback. I hope it helps.

I am very happy I have joined Lifetime! Initially, I thought I would join for the summer only, however I am now thinking I will continue going past the summer. This place is not just a gym, it’s a country club! So far, I have had a very informative, great Onboarding Session with Devon and PT Session. She has just the right combination of friendliness and professionalism that is serious but not intimidating. There is equipment here that I have not seen in any standard gym. I have taken two yoga classes and love the candles and aromatherapy. I had a fantastic lunch of Avocado Toast and sweet potato which made me happy because I am from California and it’s hard to find that kind of meal around here. Please continue to be innovative with the food and drink selection, that is what will keep the serious members loyal. Can’t wait to use the pool! For those who want a truly “full service” club, this is it! As they say, you get what you pay for. If you want to make an investment in your health and wellness you have to make that a financial priority. As I indicated earlier, Lifetime is not a gym, it’s a lifestyle club.

I love LifeTimeDigital. It’s my go to for everything at Lifetime Fitness from signing in, to reviewing class descriptions, schedules and time. I really love having access to fitness videos when I can not make it to gym. I absolutely enjoy the videos that break out how to do a movement. Omg. This rocks completely in the gym or at home. I also love that I can use it to record my workouts and note how much I’m lifting with a plan timer to help me stay on track in between reps. It’s awesome to check out meals menu in cafe. Check out the supplements and make class or event registrations.

Like I said; It’s Everything & More! :)

LifeTime Fitness’s member app is a one stop shop for EVERYTHING you need to know about the gym, classes, events, individual workouts, and more!

The amount of features LifeTimeDigital is packed with is well worth the membership price we pay every month to stay at this gym.

I’ll start with the User Interface. Very easy to use, you know exactly where you need to go. The calendar system for planning out your workouts/events/classes is modern and very easy to use. I love how it integrates with Apple calendars so my phone can keep me posted when these events happen. You can even reserve your seat in classes like cycling, which makes it really easy to get involved with the community.

As far as features and functionality, LifeTimeDigital has it all. Individual workouts show you exactly what equipment you need to use, how many reps/sets, when to do what. Classes/Events show you when/where they happen. The news board is a great way to keep track of what’s happening at your location. LifeTimeDigital even tracks personal visits and goals.

Overall, I love using the LifeTime Fitness app. It’s perfect. If you are a member of LifeTime Fitness, I recommend you download LifeTimeDigital as soon as possible. After all, you are paying for it!!

Great job devs for providing a wonderful experience!

I love going to my classes because I love the atmosphere even though you don’t get the steps right I still have fun no one’s here staring at you and what are you doing that wrong and no one tells you anything if I’m wrong I’m wrong she’ll come to help me but I have I have Parkinson’s disease so I also have a mitral valve in my heart so I go at my own pace so that’s really great if I can’t keep up with her she understands why Vicky understands sodas Reba so I love the classes I go to the gym specifically for my classes I love it they’re all jazzed up and I have a very good time thank you for having him there♥️

One of the main reasons I go to Lifetime is to use the steam. That is one of the main pleasures I get. Not just at the gym, but in life. I really enjoy that room after a long hard workout. The Florham Park’s club men’s steam room was not working and when I told someone they said it has been an ongoing issue.

I just restarted going to gym again after considering leaving and the two main reasons I decided to stay was bc of the towel service and the steam room. I would appreciate that steam room to always be functional. Again, this is one aspect I really look forward to, even more than the workout sometimes. Please make a permanent fix to it.

I really like lifetime, but I have one complaint. The reason why I joined lifetime was because I thought the childcare was really locked down, I brought my 1.5 year old to the tot spot and was very displeased. Older children were going in and out of the tot spot and allowing children to go in and out...and the door was not being monitored by an employee. Also, when I joined they told me the ratio for the tot spot was 1 teacher to 6 toddlers. There was only 2 teachers and about 20 toddlers. I brought it up to an employee and they told me that the older toddlers have to option to go in an out of the tot spot as they please. I am very discouraged by this and will not be dropping my son at the tot spot due to the danger of him being able to get out. I hope that lifetime makes this problem right.

As an older woman (57 years young!)and definitely going through menopause, I had all but given up on losing weight, or any hope of having a reasonably decent body. In July of 2017, I was in for my yearly, with my Doctor who proclaimed “ you NEED to lose weight”, and at 177 pounds (and 5’6” tall) I knew it was true. I asked our family friend, Cole Boardman, to watch out for a joining sale at the gym. September came, and he text me! I RAN into Lifetime to meet with Morgan! She took me through the process and was AWESOME! 6 months in, i have lost 20 POUNDS! (The woman who thought she was doomed to be overweight for the rest of her days!) and with the help and encouragement of Cole Boardman and the great classes on site, I now see my goal getting closer every day! THANK YOU LIFETIME AND COLE BOARDMAN! My life and wellbeing are bettered by my involvement with you all!
Renie Curry
Prior Lake

I love the classes, the swimming pools, the fitness floor, everything! Just can’t stay away from it all! I visited the club almost every day even throughout my pregnancy and 5 weeks after l gave birth l was back. When my son was 3 mo l registered him and brought him to the infant daycare. At 4 months he started swimming classes. They have great infant, toddler and kids care and activities/classes. I primarily use the Garden City location and occasionally Syosset. Staff is very friendly and professional, club is clean, all exercise equipment is constantly maintained and very rarely you will find something out of order unlike other gyms. The only thing that bothers me and several others members is people wearing shoes, snickers even boots in the sauna, on the benches. Hopefully something can and will be done about that!

I have transitioned to the new app on my phone and it is working fine. It accessed my current Active Metabolic Test and I am using that. But, in the past, when using the old app, it automatically downloaded to My Plan in my account on my computer and I could see the calories burned. With the new app there is no syncing to My Plan (I can also see the latest Metabolic Assessment in My Plan on my computer). Is there a way to see how many calories I have burned or is syncing going to work some time in the future? I am downgrading this review. When you click on the link for support it takes you to the Life Time website which = no support. I called corporate and emailed my club two weeks ago, crickets. Not one personal trainer uses it
Or knows anything about it. Life Time if you put out a product please support it.

This is my third app linked to an athletic company and so far so good. The new updates with the class info, categories of levels (cardio, strength etc), and upcoming schedule of the classes are all great and very informative.

One thing I’ve found in the other apps I’ve worked with that’s not in this one is option to rate the instructor or trainer of a class. It can be done directly after having taken the class or via email with information as to class. I have yet to be disillusioned with any trainer at LT, quite the contrary, but it would be a great way to give praise or otherwise through a single channel.

Keep up with the great updates and congrats on LifeTimeDigital !

One of the things that drew us to Lifetime as a family is the great outdoor facilities in the summer. It was quite a disappointment that the slides were closed for most of it and that hours seem to be getting shortened now that we are only able to use it on weekends.
Imagine my children’s disappointment when after our morning activities we plan to spend the day at the pool and our time is cut short because no one wants to work the last shift.
As a former lifeguard guard/trainer and manager of pools I understand the difficulty but maybe offer some more incentives to get employees there. Some adults guard as well but from what I have seen around this area they are definitely not paid enough.
Thanks for you time.
Tracey

I used the old app daily. I was happy to see there is an option in this version for adding the membership to wallet. While my phone includes the scan option, my watch only provides the number.

Edit: Is there a technical reason the barcode cannot be added to the watch as well? Works well on the phone. Is this a limitation of the equipment being utilized by Lifetime Fitness? There have been some major improvements to LifeTimeDigital. I use it more and more, so I’m giving it 4 stars. Would like to know about watch plans though.

I primarily use LifeTimeDigital to sync my heart rate with my metabolic zones (had an assessment done with my trainer). The only thing I can think of for improvement is it would be nice if there was a horizontal screen orientation on the heart rate screen. This would be nice to use with your phone stand or when clipped into the row machines phone holder which has a horizontal orientation. The cafe plug in is good - but is very picky about making you scroll all the way to the bottom of the screen before the submit button works (even when you can see/click the button.). Other than that - it’s great!

I joined Lifetime Fitness because of the wonderful variety of classes and an early morning to late evening availability. To my surprise they also have an outstanding child care program including drop-off care while parents use the gym, snow day camps when schools close and camps during school breaks. The swim instructors for youngsters is the best I have encountered in the area and the manager, Bridget Murphy, is an exceptional and dedicated professional. I also love the to take my grandkids to the pool—it is fun, well monitored by lifeguards, has a beach entry, a great water slide, mushroom shower, lap lanes, family changing room, hot tub and sauna.