Uber Freight is an app that matches carriers with shippers. Carriers can just
tap a button and instantly book a load, and the price you see is the price you
get—no more back-and-forth negotiations. Loads on our app are exclusive to us
through our contracts with shippers. Before you can...
Horrible/Greedy...what a joke.
Arrived 30min early at Shipper for 1pm appt. Got out after 7pm. Thats 4hrs at $75hr=$300. Shipper messed up, loaded me the wrong product, had to unload then reload again. During this time uber kept calling and calling to get an update. I was in contact with them 30min before hitting detention and the rest of my time at shipper. I did everything legit in order to get that detention. Checked in on the app, called support to notify of detention starting, and shipper also clearly stamped, marked and signed my in/out time. At Receiver same thing, 4hrs there. So thats 2hrs detention. Once again I kept constant communication with support team, since this load had to be delivered the night before, but due to me burning 6hrs at Shipper didnt make it. Once delivered I pulled out of receivers property and uploaded my BOL with all times clearly marked, along with detention request. Received an email confirming of my detention request right away. So waited a few days for my direct deposit. Noticed no extra money for detention!! I call support, and whats their response? “We’re sorry. You cant claim detention after 24hrs of delivery”. How am I suppose to know they’re not going to pay me? It takes more than 24hrs to get paid. By the time you notice there’s money missing its too late. All they said was “heres the detention link for next time”. Really? Bunch of thieves, scammers.
They started out a good company. But now...
This review is my thoughts on the unprofessional behavior and lack of concern from management at Uber freight. When it comes to payments for loads I think Uber has a very good system setup. But when it comes to resolving issues Uber is terrible at rectifying any issues in a timely manner to satisfy all parties involved. Uber freight needs to understand that us(the carriers) keep the bills paid and money in their pockets. Uber Frieght doesn’t have the fear of losing it all so they treat us(the carriers) like trash. You can not speak to any mangers one on one and the brokers have been made to believe they’re the highest of authority, so they talk to you any kind of way and treat you horribly wrong. I don’t understand why we(the carriers) cannot speak directly to the managers; do they think they’re to good to speak to us(the carriers) this has to be the worst company to deal with to resolve issues. Uber tells you that they’re escalating your problems to managers but no one calls back! The app was updated a week ago and they’ve made it harder to use. Why change things? If it’s not broke don’t fix it! Cooperate should have a better relationship with their carriers, show your carriers some respect. Without the carriers there would not be an Uber Freight.
This load board makes moving and booking loads easy with being able to see appointment times and pick up and delivery locations before you book. No need for factoring, UBER pays within 7 days most of the time. Customer support is awesome. I like not having to front the money to pay lumpers fees. They take care of that right over the phone. The only 2 things I wish was different is the ability to bid on a load in the app and to start the detention in the app. (You do need to pay attention to the rates. They do start off low sometimes.) I believe this app is a must have in an owner/operators business toolbox.
If you have a support issue, good luck with that. The rep will ask you if you can give them 2 minutes to get updated on the load. Then they come back, I’ve done this about a dozen times mind you, and say that your problem has been noted and the “Uber Account Managers” are working on it. If you need a decision maker, they do not exist or will not come to the phone. I’ve tried using there services for 5 loads of which they were both connecting to get my drivers back home and I can honestly tell you, what a nightmare every time. Then when someone answers the phone, you can’t understand them. In closing just too make you feel better, my driver waited from Dec 9th to get unloaded and on Dec 12th I called Uber and the shipper to let them know they would have to pick up their product in my yard as Uber just cannot take care of business or their users. Waited over 3 days! Not doing it anymore. Good luck to those of you that do.
We can’t get through a week without an app issue. Whether it’s “error finding loads” or “something went wrong” or “can’t connect to servers.” It’s always multiple devices, and we always keep the app up to date. I have sent emails and logged phone and messenger complaints and always gets told it will be notated or passed to the engineers yet there’s always a glitch. Two days ago the driver had the app continue to force close when trying to submit a detention form which caused extra time on the phone as well as delayed processing of payment. Today’s latest was not being able to decline (or accept) a dispatched load within the 30 minute window, or even click on the load to get a load number. More phone calls. Hours later we started seeing loads marked as “assigned” with other driver names not with our company, are now we are totally unable to search at all!!
First load was just completed. Rate sheet has appointment time listed at 10:00, delivery has appointment time listed as 13:30. Driver arrived at 08:46 am, exits facility at 14:20 I called and verbally talked to an agent about detention, explaining this is our first load and we want to make sure we are doing this correct. I was text a link to click through prompts. Ultimately arrive at “we’re sorry but detention request cannot be submit until delivery has been complete”. Went through in app prompts to request detention and again arrive at “we’re sorry but detention request cannot be submit until delivery has been complete”. Delivery complete, POD provided, lumper receipt and I email to make sure.. AGAIN.. you have everything you need.. we are new and trying to make sure are handling this correctly.. response Detention Denied-We did not receive a request for detention 30 mins prior to entering detention. Please make sure tracking is set to “Always on” or that you call in. I was initially excited by this app even though the rates aren’t great. I’m pretty confident this next load will be our last.. losing a good carrier who proactively called over $80 in detention due to flaws between the app and office. Next stop Convoy
Something Has Changed
When I started working with Uber Freight in 2017, they were awesome. Over the past month (JAN 2020) they seem like no one and nothing they do is in the same page. They changing they policies to meet the national standards they say! They started to call in the middle of your eight (8 hr) hours break asking for a status on the load, are you gonna be OnTime, how many miles are you from your delivery. I could just send them a status update on the app and it must trigger them to call you 30 minutes later to ask the exact same status you sent using the app. I thought that was the purpose of the app. I complained about it and they started calling and texting me more, as if our breaks don’t mean nothing. They really need to get back to where they was when I first started to pull for them.
Bad, greedy company
I’m hauling Uber load and I had to deliver today December 27th but hwy58 is closed and I have been stuck here for 15-20 hours, instead of paying detention one lady from Uber called me and saying that I can deliver this Monday and they are not going to pay me anything. What a joke ? Why would I stuck with 640 dollars load for next three when i can make couples thousands in theses couple of days. Last she’s threatening me and saying she’s going to close my Uber account if I don’t deliver this on Monday with a same amount. She’s probably doesn’t care bcz she’s in the office not on the road so it’s easy to threat from office. But all I asked is detention. And she’s threatening me instead of paying detention. Pls close my account I don’t care. I request everyone’s pls get good price if you haul any load for them. Uber is doing bad business.
The app it self is very user friendly. Only reason I won’t give it a 5 star rating is because when they pay out they don’t specify what loads are being paid. They send emails with the rate confirmations that but when they sometimes payout 3 loads in the same day and I have 3 other loads pending to be paid it’s hard to tell which of the loads is being paid out. Basically what I am recommending is that every time they pay out that they can also send a confirmation of the load they are paying with it.
Uber Freight uses your ELD data...
Uber Freight uses your ELD data to provide your analytics (one of them being location) to any 3rd party as this wish. Isn’t that why we use your Uber app so you know where we are at all times? Read section 8 of the new carrier agreement. You can email Uber and they will turn off that function stated in section 8 of said agreement. Read the whole agreement very interesting material on how Uber wants to use the Carrier data. For the time being I’ve had my drivers remove the app from their company iPads and I’m not picking up for Uber Freight. I need to investigate into this with my lawyer before picking up any more loads. This feature should have been an opt-in by the carrier...not an opt-out by the carrier. No worries though let’s see what the FMCSA has to say about this new feature of Uber Freight.
Horrible Carrier Customer Service
I agree 100% with reviews of bad customer experience. Uber is set up now as a uneducated call center. No professional dispatch people. They follow a script, if you fall of that script they are stumped become rude and offer no way of speaking with someone more educated in trucking. I think it’s insulting to deal with a broker like this. They started out so well. Now either success has taken its tole on this company or they can’t keep up with their growth. Judging from the huge financial hole Uber is in I don’t think it success. Listen up Uber Freight, as said from others here, No Carriers means No Uber Freight. Stop treating carriers poorly. This is our industry and we demand to be treated with professionalism and respect. That former Chicago mail building will be awful quiet if you continue this current path.
App is great
The app works fine, I’m sure with time they will get more loads to post. the problem is with the customer service. You only have one number to call, yes there are a few nice reps, but there’s a bunch of rude reps that won’t give you their name, or if you ask to speak to a Manager they say it’s them. They're extremely rude and will just hang up on you because you can’t reach them after that. And if you want to talk about your pay they say they can’t transfer you to accounting because they don’t have phones, and you have to email them. If you are lucky they will call you ( remember they don’t have phones) back in a day or two.
Stay clear from this evil company
There is a lots off reasons you’re better off to stay clear from this app, 1st when you thought the price off the load you see on the app is not negotiable In fact they pout the same load on a load Bord for other to call and bid on it, a Freind get the same load from them by calling them for $350 different than the app says, 2nd You won’t get detention pay, they will tell you your let according to there GPS even though there is a clear record off time kept at the shipper and in all the bills 3, they are not here to take out the middleman, they’re here to mine data for there driverless truck they working on, they will pot you out off business just like they did with cab drivers, stay clear..
Load Weight is changed but Uber pay you the same price
Yesterday I booked load for 19,000 weight but after It loaded my truck when I checked the Bill of loaded the weight is 43,000 lb. it isn’t the same weight what they posted on app. I called uber but I didn’t got respond or solution for 7 hrs finally the called me and told me we(Uber freight) do not buy you extra money for the extra load this is the way how it works Uber freight. The rapped me and I left with empty Pocket. Don’t work with Uber freight please, always the took you advantages, the poorest app ever, load heavy weight, to got solution need 7hrs on shipper. Bad customer service even they don’t speak good English. You have to delete Uber freight app right now before rapped up next🌶
BID OPTIONS IS REMOVED?
The app is great for looking the load and details of information about shippers and receivers. All these couple of months we have a great communication about the offer because we can add bid without stress. And I just saw that, today you take it off. I don’t think it’s a good things to take it off because if we don’t want your offer to booked the load we only can call to talk to Customerservice and sometimes it’s a lot of stress to communicate with them. We use to do that and didn’t worked. please bring that option back! This is why you get these 3 star ratings. THANKS!
No. Uber Freight does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,116 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.7/5 . Justuseapp Safety Score for Uber Freight Is 17.5/100.
No. Uber Freight does not seem legit based on our analysis. This conclusion was arrived at by running over 1,116 Uber Freight User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Uber Freight Is 17.5/100.
Uber Freight works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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