Contact Urbvan - Commutes App

Contact Urbvan Support


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About: Book rides in shared vans from the Urbvan app. Find the routes you use on a
daily basis and secure a seat in safe and optimized vans.


 
  2026-06-04

Urbvan Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Urbvan Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of COMMUTE TECHNOLOGIES S.A.P.I. de C.V.



Verified email  

Contact e-Mail: [email protected]


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E-Mail: [email protected]

Website: 🌍 Visit Urbvan Website

Privacy Policy: https://urbvan.com/aviso-de-privacidad/

Developer: Urbvan





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3 Most reported problems 😔💔

4.5 out of 5

Extremely Unreliable

2026-02-15

by JPAASP

Drivers are always late, or don’t arrive at all. The live location of the vehicle does not work and the support the app offers is an automated chatbot.

Seems like it could be a great option for a flexible transportation method, but every time you use this service is a gamble.

I was planning on using the service today and it got cancelled without any notification.

DO NOT RECOMMEND

App not working

2026-02-16

by Chicosviajeros

It crashes every time I try to open it. No way to access my tickets. No help available. BOT essentially useless.

Clandestino y sin atención ni respuesta

2026-02-17

by Pesima Atencion Del Personal

Compré un viaje para Cuernavaca desde la CDMx con salida en un centro comercial, llegue 1/2 hora antes de la hora de salida traté de preguntar a empleados del mismo centro comercial y nadie supo donde se supone que hace la parada, trate de comunicarme en la aplicación o el conductor sin respuesta solo un bot que no supo responder nada, nadie me llamo aún cuando registras tu número y pues nunca los encontré el centro comercial está gigante tiene 4 cuadras así que encontrar donde pase una combi es realmente difícil no hay señalización ni permisos del centro comercial como parada ni letrero ni nada para foráneos no sirve, cobran lo mismo que un autobús seguro será una mejor opción




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  4. If you are a Urbvan - Commutes App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Urbvan - Commutes App.


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