Contact Butterfly iQ Ultrasound Support

by Hoss Doc

I purchased this unit over a year ago and made it clear that I had no interest whatsoever in using their cloud storage. Nor did I need any updates, as the area of use & interest for this unit is very specific. I was told repeatedly that there was no need for me to purchase updates if I did not want additional capacity or cloud storage. Well now that the free cloud storage (which I have not used) is up the unit is virtually worthless. I cannot save images on my iPad as I could before. Completely misleading. If you want to buy the probe as a software as a service, that’s how they need to market it.
I’m going to have to buy a new ultrasound from another provider. The images are fine, the company now that’s another story.

by TheJoelC

I saw the write up about this in the App Store. I have has so many different ultrasounds for so many different things - a phlebotomist trying to find a vein to kidney stones and all sorts of other issues. Thought it oils be cool to be able to see my own ultrasounds. It is free O. Top of everything else. My iPhone can do LiDAR now, which I have used in my floodplain management, why not ultrasound. What they don’t tell you is you must purchase a noted device. Your phone is not the ultrasound as they imply. The needs to be made clear. And need a to be stated upfront.

by Liberia Doc

Needs OB calculations for estimated gestational age. I work in Liberia and thought it would be a great overall diagnostic tool but twice have been blocked because the app stops working if it hasn’t been updated every thirty days. And I get no cellular data network or WiFi at the hospital I work at in a very rural area. So I have been blocked from providing care to patients because of this obligatory frequent update. I wish Butterfly could just tell about updates like other apps but still let you use the old app until you have a chance to update!