Contact 12min Support

by Osctbr

I downloaded this thinking I would use this as a substitute for audiobooks. I paid $30 for nothing. I’ve never used it. I contacted customer service about issues with logging in on a new phone, and they responded with a lengthy Email in Spanish. I did write them in Spanish, why respond to me in Spanish? Now, I have installed this app on my iPad. Well, you can’t read any of these stories in landscape mode. So if you have an iPad Air or pro that has a Logitech case with a Bluetooth keyboard built in, you can’t open it up and stand it up to read it, while cooking or doing other things, be everything is sideways, only viewable in portrait view. This app is garbage. The only thing I have read is the nonsense they have written to me about the app not working. I want my money back.

by Rev Hugh

I opened the app just to check the subscription pricing, and by doing so the 3-day trial clock started without my consent. I never used the app nor selected nor read any of the book summaries, I just wanted to know the price. The minimum subscription is for one year and now I can’t even do the trial due to their shady and greedy non-consent tactics. Why not let me start the trial when I’m ready rather than decide that for me? You might have had a paying customer if you were not so opaque and underhanded. I would never support nor recommend a company that uses such unconscionable practices, and I’m not paying for a year or lifetime without getting a trial.

by Gvivster

I wanted to like this, but the recordings have unprofessional stuff like pauses in weird places and word stumblings here and there, as if their work was rushed.

I also can’t even compare this to Blinkist without written summaries. Being able to follow along with the text during the audio makes a world of difference to me, and it’s just not here. (Please correct me if I’m wrong.)

It also took me directly to a free trial when I registered on the app, unexpectedly and frustratingly barring me from the ability to get the lifetime membership... but I guess I’m glad, because now that I’ve gotten a look, I don’t think I‘m interested in spending money on this app.