Contact Teachable online courses Support

by Darcilicious

First, my review from July 2022 has been deleted. That’s just sad. (And now so has my review from Dec 2022)

Second, nothing has changed, so Teachable appears to be living up to what support shared with me via email in July 2022: “Our Product and Engineering teams are aware of the outstanding issues with the app and they've been keeping track of reports (like yours) as they come in. They've spent a considerable amount of time going through all the feedback and weighing all the options. We want to be fully open with you that we've decided to shift focus away from the iOS app to other priorities. Based on customer feedback, we've concluded it's best to devote our energies toward improving the core Teachable product and features. Following that, there are no current plans to update the iOS app and we don't anticipate being able to fix any outstanding issues at this time. I know that's not the news you were hoping to hear and we apologize for the disappointment.”

So there you have it. If logging in on your iPhone or iPad is broken for you like it is for me, then too bad so sad for you!

by Blhjggvkghvjhvl

This app will not sync with their website and remember where you left off on a video. Heck, it wont even remember where you left off on a video within the app if you accidentally close it. You have to pay close attention to the time stamp to try and scroll to that point in a video if you want to resume where you left off. Such a pain during longer 30 min lectures.

One bug it has is that it will revert your playback speed to 1x, even if your default is higher, if you close out of the app to respond to a message or lock your screen. I have my playback speed set to 1.5. Often times, I need to lock my screen to attend to something else, but when I reopen the lecture, the video plays at 1x. If I leave the video to check my settings, again the app is not capable of remembering where I left off and will restart the video from the beginning. Super frustrating.

by PaulieDC

I’m trying to watch a course on MIDI composition using Cubase, so full screen on an iPad is mandatory. The app starts up center screen as small as an iPhone. Naturally when I go full screen on my iPad Pro, it’s totally fuzzy, the resolution isn’t scaling and I can’t locate the Quality button to get this to HD. I thought there’s no way they’d NOT offer this app in iPad resolution. WRONG. Even worse, no matter what Contact Us link you click, even on the webpage, they send the message to the COURSE CREATOR, Teachable doesn’t even have the integrity to handle support calls, especially THIS major fail. Same thing in the website, Teachable passes the buck.
List up Teachable: the two issues described above reveal a lot about your company. You won’t be here for the long run if you continue to drop the ball. I don’t buy the 5300 reviews and nearly 5 stars, there’s no way this app, beta at BEST, is getting such high praise.