Contact Story Art Support

I bought my app years ago. I bought the premium version (lifetime) by then the logo was black. Now I have changed to the Iphone 13 Pro Max and when I tried to open the app it told me that it had been removed from the App Store which was not a surprise to me since it had happened to me with other apps which when I downloaded the new version I was able to restore without problem . Instead, it is despite the fact that they created the same app, same designs and same creator information but with a different color in its logo, it did not let me restore. What has caused me amazement is that I have been trying to contact support for months without being able to assist me. What to expect: They send you a reception email where they say that in 24 hours they will give you an answer along with some steps to follow for a correct restoration that do not work at all. It is well known that many creators of payment apps tend to knock them down over time, leaving all those who believed in them hooked, but... is it fair that they do so in the App Store, a serious platform that meets so many requirements? I'm still waiting for my money and my time invested in my designs that stayed in the Story Art app has been worth it 🙃

I purchased VIP lifetime membership & was loving the app until I tried to open & was told the app is no longer available in App Store. I deleted old app & downloaded new app but now having to re-purchase membership because they want a screen shot of when you purchased before?? I purchased in 2019, I don’t have a screenshot of my purchase from 2 years ago! Why can’t you sign into your account? So you purchase, they update the app to make you re-purchase?! Complete scam! I will NOT repurchase, I will find a better app & one that doesn’t try to rip people off! I will also tell anyone I can possibly tell not to purchase this app.

I’ve purchased year of subscription for app this company had before. After about 6 months, they decided to disable it and made this new app. Ok. I wanted to use it, as I paid for it (with Apple credit). I downloaded new app and had trouble to activate old subscription again. I reached to customer service on Instagram and they literally did NOTHING. They told me to write to Apple. Seriously? Did Apple charge me and then decided to NOT deliver what I paid for? Don’t pay for this thing unless you want problems. There are other apps which are problem free and customer service is better.