Contact Story Art Support
Company Name: chen ziming
About: Welcome to Story Art, the easy-to-use story editor app for Instagram. You should
never miss over 3000 stunning templates that help you win more likes and more
followers.
Story Art Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Privacy & Terms:
http://www.flockiaapps.com/privacypolicy.pdf
3 Most reported problems 😔💔
App freezes constantly
by Sarah Milla
I love the features of this app, but more often than not it won’t even load off of the main screen - it just freezes and won’t let you do anything. It’s so frustrating. I’ve tried everything to make it work but it appears to be a bug or something. Really wish they could fix this because I used to love this app.
The app was removed from the store and you can't restore
by Suly Ur
I bought my app years ago. I bought the premium version (lifetime) by then the logo was black. Now I have changed to the Iphone 13 Pro Max and when I tried to open the app it told me that it had been removed from the App Store which was not a surprise to me since it had happened to me with other apps which when I downloaded the new version I was able to restore without problem . Instead, it is despite the fact that they created the same app, same designs and same creator information but with a different color in its logo, it did not let me restore. What has caused me amazement is that I have been trying to contact support for months without being able to assist me. What to expect: They send you a reception email where they say that in 24 hours they will give you an answer along with some steps to follow for a correct restoration that do not work at all. It is well known that many creators of payment apps tend to knock them down over time, leaving all those who believed in them hooked, but... is it fair that they do so in the App Store, a serious platform that meets so many requirements? I'm still waiting for my money and my time invested in my designs that stayed in the Story Art app has been worth it 🙃
Scam
by Chookabug
I purchased VIP lifetime membership & was loving the app until I tried to open & was told the app is no longer available in App Store. I deleted old app & downloaded new app but now having to re-purchase membership because they want a screen shot of when you purchased before?? I purchased in 2019, I don’t have a screenshot of my purchase from 2 years ago! Why can’t you sign into your account? So you purchase, they update the app to make you re-purchase?! Complete scam! I will NOT repurchase, I will find a better app & one that doesn’t try to rip people off! I will also tell anyone I can possibly tell not to purchase this app.
Have a Problem with Story Art: Story & Reels Maker? Report Issue
Why should I report an Issue with Story Art: Story & Reels Maker?
- Pulling issues faced by users like you is a good way to draw attention of Story Art: Story & Reels Maker to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Story Art: Story & Reels Maker customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Story Art: Story & Reels Maker.
