Contact PetBacker Support

by FurBabyMama2020

I downloaded the app just as another source for my pet sitting/ Rover business. Didn’t hear anything for months and finally last week got a request. Great right? Wrong. Couldn’t give the client a quote with out getting 3 “friends and family” reviews (I have multiple reviews on other sites as well as multiple background checks). Finally got to send a quote, the client accepted and hired me within a minute. She requested overnights only, I met with her for a meet and greet and it turns out she wants a drop in visit during the day as well as the breakfast/ dinner visits that the overnight rate includes. Now there’s no way I can add this extra charge to it and I’m getting screwed (cause I can’t just leave the dogs kenneled for the whole day for 7 days) not just because of the fees but out of the money for the extra visits. I’m finishing this job and after that I am done with PetBacker.
Update: finished the job, had PayPal added as the payment method and waited almost 5 days to get paid. And I only got paid after I complained to their “support” multiple times. Even the client I had on there was ok with going to rover for my business. Never again.

I have multiple reviews on multiple sites I offer pet sitting thru. DO NOT USE THIS APP, SITTER OR PET OWNER ALIKE, THEY DO NOT DO BACKGROUND CHECKS ON THE SITTERS.

by Jroc Rodriguez

I had worked for them for about 3 years never had an issue until one day I was caring for a ladies cat and the day she was suppose to pick him up he went missing hiding somewhere in my house I did everything I could of done informed her and the company and found the cat the next day she lied to the company said her cat was found dead in my bushes which was a lie the company never paid me for my job even tho her cat was found and given to her the next day. On top of that they didn’t pay me and they were charging me the amount they were going to pay me!!! They investigated poorly even tho I had posted pics of her pet multiple times during my care they still met her at her favor plus they take out money from your pay they take forever to pay u, they use PayPal so in order to pay u the company takes its time for yr pay to clear with them then u send the funds to PayPal and u have to wait for PayPal to clear and once it clears they charge u a fee to send the payments to yr bank account. I highly don’t recommend

by Hippieeit

I am an established pet sitter through Rover and a 10-year veterinary professional. I am looking for more ways to build clientele. After going through the sign up process, I immediately noticed how disorganized this app is. The only thing it has going for it is being able to make custom prices for different levels of service, something that I’ve wanted from Rover for a long time. But, in the agreements, they states that if someone complains and they side with the customer, basically they aren’t going to pay you. Period. In the very next line they explain that you’re not an employee of PetBacker. Oh AND in the event of an emergency, YOU are responsible. What?! This is all illegal. This app just wants to take 20-25% of your earnings. Don’t use, whether you’re a sitter or owner. Go to Rover.