Placed the order last week in plenty of time for them to get it assigned the following day, but no one every showed up, no call to explain, nothing, just zero communication. And i was very thorough (when placing my order) in terms of what I needed, times, etc. Needless to say, my neighbor ended up doing the driveway and we did the rest ourselves. When I notified the company, they were very apologetic though and said they would not no be contracting with that particular shoveler again. They said I wouldnt be charged, but I havent double-checked this with my account yet. I suppose this service is a good concept, but it isnt working, as this is the second time I was stood up (first time was a different service), and when people are relying on it to get out of their homes, or cant do it themselves, and then no one shows, well, that’s just incompetence, and shows me a company that is in over their head(s) and one which hasnt ironed out all the ‘fine details’ that a business needs to in order to succeed!