Contact Shovler Support

by Jamiejcusa

USERS AGREE TO PERFORM AND RECEIVE SERVICES AT THEIR OWN RISK. This app requires you to agree to a price and pay before the service is completed. I’ve had snow successfully removed 30% of the time. The other 70% of the time, the “service providers” could not locate the property or did not complete the job correctly. Shovler doesn’t screen “service providers” before allowing them to register on the app. The majority of the “service providers” are NOT independent snow removal contractors. “Service providers” are paid once the job is reviewed by the requester or 13 hours whichever is sooner. Anyone can show up with a shovel, push some snow around for 2 mins, take a photo and get paid even if you don’t approve the job. You can add rock salt to your order for $30 if you like getting ripped off. Shovler is a great concept that is, unfortunately, made unusable by randoms with a shovel looking for a quick buck. I’ve had 2 awesome, legit snow removal crews in the 7 times I’ve tried Shovler. I wish I had gotten their direct contact info. A 30% success rate with this app is not enough to continue using Shovler or recommending it.

by Reg89rndm

I really had high hopes with this service. However, after having requested a cleanup of my driveway and sidewalk, only the driveway was completed. I went back and forth with someone from support for over 2 hours, to end up getting absolutely nothing resolved. I paid $95 to have half of the job I requested done. The shoveler posted pictures after the job was “completed”, and they clearly did not show the sidewalk that should have also been part of the job. I really have a hard time understanding how these people thought offering a $10 credit would make up for this situation. I requested a credit that would be enough to cover the cleanup of the sidewalk, and received no further response.

After reading response:
No, I will not remove this review as it’s an accurate summary of my experience, as I have said in our previous email conversations. If I could give you 0 stars, after seeing your response, I would. I went out of my way sending you different pictures, which were never good enough for you. I hope you can use this an opportunity to better strengthen your customer service and operations in the future.

by Rehdkal23

This is by far the worst snow removal app I have ever used. I paid about $100 to have an 8 car parking lot snow removal done and the job was to simply remove snow from the parking lot. The shoveler did not finish the job of removing the snow and left many patches of snow on the parking lot and blocked in my garbage bin and blocked in my cars with snow. As a business owner I understand that my parking lot is about 8 cars in width but I still expected the job to be done right. I would of paid extra to have the job done right. This app definitely needs a lot of improvement and is aimed only for homeowners with smaller driveways. Do not use their services if you have a bigger driveway or if you have a parking lot. When I tried to contact support about my concerns they took over 5 hours to respond. So if you ever have any concerns about the job they will take a long time to reply. I am very disappointed with this service so if you want the job done right and with decent customer support consider using other apps or services.