Contact VRV Support

by Jgomez22

I downloaded around 300 episodes worth of different anime shows. For the past month when I was a premium crunchyroll member only I had no issues. I recently found that I should cancel my crunchyroll and pay for vrv only. Seemed like a no brainer considering all you get so I went ahead and purchased it. In the week since I have been losing subtitles to anime shows I was either already watching or in future episodes I had not watched yet. After refreshing the app it would seem to work just fine again. I have refreshed 100x now and that doesn’t fix it anymore. Went online to find out this had been a steady issue for over a year now. One solution I found after I couldn’t get any show to show subtitles anymore was to delete the entire app and reinstall the app. Who would want to do that and lose so many episodes? Well after still unsuccessfully getting subtitles to work again.... guess what this guy did? He deleted the app and reinstalled. Made sure subs were working again watching 3 episodes back to back. Yay they work again. Downloaded 45 episodes to be on the safe side and have some shows to binge watch on my long train rides to and from work. After the first episode.... every other anime’s subs are broken again. It’s not like I can watch the dubs in time before Funimation is removed on November 1st. Think I may be cancelling my services with vrv.

by Aethergnos

So my review of the app is more like a review of the homepage because that's as far as I have ever gotten. I have an iPhone XR running the latest version of iOS 12 and I have not ever been able to sign in on the app. I looked through the reviews and I found someone else with the same problem. Basically what happens is I'll input my email and password (just like I would on any other device) and as soon as I hit enter it says "whoops check your inputs". Now, I open Safari and go to the VRV website, input the exact same email and password (even go ahead and save it to my password keychain) and boom! login with no issues.

I looked through the FAQ page trying to find a solution or a form to contact the developer but I haven't had any luck, just a bunch of useless FAQ irrelevant to my issue. The only remedy I've found is linking my VRV account to my Crunchyroll account so I can at least watch CR content on my phone, but it would be nice to have the full VRV app if I want to watch HarmonQuest or anything else that's not on Crunchyroll. As a paying customer for a while now, I would appreciate it if the developer would at least read this review in hopes that they might be able to rectify the problem... Otherwise what's the point of paying for the service if I can't even use the app. Might as well switch to Crunchyroll only and save a couple bucks.

by Dr.Gunkaaa

This App Is By Far The Worst, The Most Irritating, And The Most Glitchy Official App I’ve Ever Seen, And All Of That Has To Do With The Ads, The Ads Are So Broken, That They Break The Video Itself, First Off When It Reaches The Black Bars It Plays An Ad, But It Doesn’t Just Play One Ad, It Plays Three! And They Start To Overlap Each Other, For Example There Are Some Ads That You Have To Press To Start, But Then There Are The Ads Which You Just Have To Wait Until They Load And Start, The The 6 To 15 Second Ads You Have To Press, But The Ads That Show The Different Shows That They Have On This App, And That Wouldn’t Be A Problem If The Ads Didn’t Overlap, The Ads That You Have To Press Overlap With The Show Ads, Which Just Start On Their Own, And The Problem With That, Is That When You Press On The Pressable Ads It Pauses The Show Ads And Starts The Pressable Ads, And When They Finish The Show Ads Don’t Continue To Play, And When You Press On Them, They Redirect You To That Show, And When You Come Back To The Show That You Were Watching, It Either Shows Just A Black Screen, With The Audio Playing Still, Or It Either Shows The Video But It Doesn’t Play The Audio Or It Just Jumbles Up The Audio And Plays An Audio From A Completely Different Part Of The Show! So Please Fix This! Everything Else It Perfect But The Ads Just Ruin It! Sorry If This Long By The Way, I Just Wanted To Get My Opinion Out.