I’ve done 3 events with this software and want to like it, but at $20 a month for the service, it really should be more reliable software.
Besides needing to babysit the iPad for occasional hangs, the releases are just dumped on you and screw you over. Take the virtual assistant. Custom prompts used to kind of work. You had to figure out to make audio .m4a and get it in your iTunes library, but they played.
Now, custom audio prompts will only let you select .mp3 files, but it won’t actually import and use them. If you rename a .m4a to .mp3, you can import the file, but your event file becomes corrupt.
I learned this while trying to change one prompt on an existing event. Tell the bride all that time recording is now for naught on her big day…
There just doesn’t seem to be any QA, so the releases come in a flurry (look at version history) If you have automatic update on, you can come back to an event and find they broke you overnight. Again, nice set of features and conceptually decent service, just poor quality, at least on iOS.
There is a link to submit a support request, but I’ve never gotten a response. YMMV.