Contact The Athletic: Sports News

Contact The Athletic Support


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About: The Athletic is a subscription-based sports media publisher with smart, in-depth sports coverage in
15+ US and Canadian markets.

Headquarters: San Francisco, California, United States.



The Athletic Customer Service 👿🤬😡😠💢😤

The Athletic: Sports News Contact Information

Listed below are our top recommendations on how to get in contact with The Athletic: Sports News. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact The Athletic: Sports News. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The Athletic Media Company



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https://theathletic.com/tos-us

https://theathletic.com/privacy-us




Read 13 Customer Service Reviews 😭😔💔

4.8 out of 5
Joseph Yancey Lewis
2024-03-02

i canceled my subscription well b4 the feb10 pls refund thxs

John Knowlton
2023-07-19

I need to change the e-mail address to which you send daily news digests. The new one is johnniethek@redacted I tried to change that using your system but it noted that the new e-mail address is already in use. I believe I somehow also added that new e-mail address to your system. If you need to contact me, I am at 206-387-9745 Thanks, John

Susan Lang
2023-06-23

My husband passed away unexpectedly April 8th and I just received his credit card with a charge of $71.99 on it. I had no idea about this. I would like to receive a refund for this amount and cancel his account. ty

Larry Brown
2023-06-06

On April 18th so changed me twice for $71.99 on my credit card. Please refund $71.99 to my card immediately. Larry Brown

Warren Patton
2022-12-29

I am being overcharged for my subscription and would like to stop my subscription immediately.

John Skidmore
2022-10-11

When I attempt to read an article,website requests that I subscribe.I have been paying for subscription for over 2 years. If you can’t correct this, I will cancel subscription.

Peter Kelly
2022-09-11

Suddenly today I could not log on to The Athletic. I use the service often and this was the first problem in two years. All I want to do is log on to the service. I was referred by Athletic Chat to log on to Just Answer (?)but they require advance credit card info which I am reluctant to post as I don't know this outfit as my service is The Athletic.com. The Athletic agent asked me if I changed my PW and I said maybe but I could not recall that I ever did and I think I have used the same log-on credentials since I started The Athletic.com service about two years ago. I don't want to change anything, I just want to be able to logon to The Athletic.com service without interference. I am not overly computer savvy and I am sorry to trouble but I need a simple solution very quickly. Thanks!

Paul L Erkel
2022-07-20

Hi. I had my ability to comment suspended about 4 or so months ago. Ever since, I've been asking (I've sent perhaps 5 emails to The Athletic) and getting no answer; is my suspension permanent, or does it have an expiration? It was kind of weird, I was disciplined, then not long after my subscription expired and left the TA, I re-joined later, AND AT THAT TIME MY ACCESS TO COMMENTING WAS RESTORED. Seemed as though it had been settled, but suddenly I'd had the suspension imposed again, without further provocation on my part. All I want to know is-am I permanently and irrevocably suspended from commenting, and if so should I stop asking? To ignore a customer as I've had experienced for 3 months (or so) now seems unforgivable and just doesn't make good business sense, at least to me. I never wanted to alienate my customers; it defied everything I'd learned in my retail career. Some might even say it's Business Management 101; treat your customers well so they will return, and also tell friends and acquaintances. Not exactly rocket surgery, IMHO. Thank you for your consideration and (hopefully) return comment. Paul

Le Bail Bertrand
2021-06-14

I keep being spammed even after unscribing from all mailing lists. And, moreover, there's no way to delete my account!

Terry Johnson
2021-05-24

We have no coverage of the Memphis Grizzlies, no beat writer for more than a year, the Memphis Tigers, nothing written for several months, and the Los Angeles Angel's, beat writer was just shifted to the Dodgers without a replacement. I have inquired about this before and gotten no reply. Why do not all major league franchises have a beat writer? I read The Athletic every day, and am in my 3rd year as a subscriber, but a lack of coverage is not encouraging. Plus it is impossible to contact them. Customer service is poor at best.

“The Athletic” approach

2022-04-28

by Olddonut

Why doesn’t The Athletic have any of their affiliated writers actually cover the actual play of the most recent game?? Yesterday’s Giants game vs St. Louis had no articles that I could find that actually talked about the game itself. To me, the benefit of having writers at the games is to provide some insight on what happened and to offer opinions on how well or poorly the team performed. We can’t always watch or listen to the game. So why don’t you tell us about it?

The other issue I have with the writers is their approach to writing about sports in general. I’m assuming they’re all professional sports journalists. Why do they all write their “columns” like they’re writing an episode script for a low budget sitcom. The lame and juvenile “jokes” that seem to be more important to them than whatever topic they’re trying to cover! This style of writing seems to permeate all aspects of sports whether it’s the Giants’ hideous new uniforms , the “A’s” phantom stadium
plans, or the 49ers quarterback competition. A little humor is often appropriate and/or enlightening to a particular topic, but it shouldn’t be a template that dominates the article, with a few facts or opinions thrown in to fill out the script.
The Athletic is supposed to be a sports forum. Leave the comedy to Hollywood.

I love the Athletic... but not the app

2022-05-05

by Fryman22

Let me start by saying that The Athletic is one of my favorite sites as both a sportswriter and a fan. There’s a lot of quality content on the site that I have no problem paying for.

The problem I have is with the experience that comes with the app. For the recurring cost, I’d expect something that works more smoothly and loads articles properly. Ever since the most recent redesign of the app, it has been freezing on the intro screen at least half of the times that I open it. After getting through those freezes, the app will kick me back to the home page whenever I switch to one of my team filters. When loaded, the stories themselves are generally slow and unresponsive, which further hurts the experience.

There are other minor complaints, such as not having articles load in the app after being clicked on from newsletters or social media feeds, as well as not being taken to the comment that’s made on your thread when you get a notification, leading you to try to figure out which story you commented on in the first place, which typically doesn’t have the response to your comment anyways. (Desktop is always ahead of the app in terms of comment threads being updated). Overall, the quality of this app is nowhere near the value of free sports apps, which is a shame, because the writing is great.

Good for articles, not much else

2022-05-12

by Bonswa77

I enjoy several columnists on here but navigating otherwise is not great. I like a single overall front page with the top stories in all sports, regardless if I follow that sport or league. Still haven’t found a place to see that.

With help from support a while back, I found where the standings are but it is annoying how far deep you have to dig to get to them. First you have to go to scores, then scroll over among your favorites to pick your league, then choose standings. Also, here in baseball playoff time there is no indication of where a series is and who is leading, it only shows the scores. I’m basically done with baseball for the year because i hate all teams that remain but I like to see who has the series lead while I’m on here looking at other stuff. I have to leave and go elsewhere so if it is on here, it’s too hard to find. After this trial is over I’ll have to justify if it’s worth full price for the few people I really like but as a paid total sports source, there are other free choices I’ll lean on.


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