Contact EMDR kit Support
Company Name: SE Factory
About: With this app you can control the EMDR Kit Wireless. This device is used by EMDR
professionals in the psychological healthcare sector.
EMDR kit Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
3 Most reported problems 😔💔
Great light bar but the pulsators are unreliable
by Angsar
I have a love hate relationship with my EMDRKit. I’ve had problems from the beginning- the pulsators just won’t stay connected via Bluetooth. I’ve used the system with 3 different iPhones and have upgraded pulsators and the issue still exists. When I have the pulsators sitting right next to my phone the signal is only at 3 or 4, never at 5. When I’m sitting 6-8 feet from the client the connection is barely a 1 or 2 and the connection drops if I stop the machine for more than 30 seconds. Sometimes the connection drops during a set. It’s really annoying and I will probably look for a new solution once I’m back in the office full time.
Ok when it works
by Evee910
This app is faulty and often does not work correctly. Unfortunately the product is only as good as the app since all devices are controlled by it. They do periodic updates but each one has its own errors and faults. Plus bug fixes are not happening quickly enough.
Great App
by Chuckie345667
Very simple interface. You can use any headphones with the headphone option. I recommend buying the whole kit though as it makes EMDR sessions much more effective. You can change speed control how long stimulation lasts, and truly customize it for your client or yourself. No more tired hands and arms! Great product!
Have a Problem with EMDR kit? Report Issue
Why should I report an Issue with EMDR kit?
- Pulling issues faced by users like you is a good way to draw attention of EMDR kit to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a EMDR kit customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using EMDR kit.
