Contact Apple Support Support

by Mekinmo

Try to access apple support while on Verizon cellular data connected to internet
Warning that need to be connected to WiFi or cellular data network go turn off airplane mode. It is not on. I don’t have access to WiFi. Is Verizon cellular data not recognized? I try to update Apple support app get warnings iOS 14.0 or higher is needed to update. I am not on iOS 14.0
I want to update my iPhone to the current update but for whatever the reason that is not possible on Verizon cellular data mode and once again WiFi is required. So I can’t download update because I don’t have WiFi. So I can’t possibly gain iOS 14.0 or higher to be able to download update for apple support so I can ask them why can’t my apple iPhone 7+ update anything to do with apple and why is WiFi needed? Isn’t Verizon cellular data a form of WiFi. I’m wondering if I finish this review and press send will I be brushed off again because I don’t have WiFi or maybe because I don’t have operational capabilities of an updated iPhone 7+ for functionality provided by 14.0 or higher

by Charisci

My first experience with support felt like i was talking to a 12 year old. I had to repeat things I said several times and none of the messages made any sense. The second support person (i called with my mother as it was a problem on both of our phones) had repeatedly referred to me as “they” “their” “them” after my mother had only referred to me as “she”. i called the support person out and they denied it. incredibly disrespectful. what was the reason for that?
UPDATE: After meeting with several associates over the past 2 weeks i’m officially done with apple support. this is ridiculous. i’ve been trying to link my applecare to my apple ID and it gives an error every time. I’ve screen shared with support and was on call for over an HOUR for all of the support sessions. being passed around to different associates and nobody having an answer or seemingly asking the same questions and just completely wasting my time. it’s been WEEKS and i still can’t get this insanely easily fixable issue solved.

by Ylianfer Otazo

fter 4 months it didn't turn on anymore I sent it to Apple technical support as the specialist I called at Apple told me with its accessories and its original box and they replaced the equipment without accessories, now after being without the equipment for so long I can't use it because they did not return the accessories, an error from the adviser who works for Apple and told me to send them, which seemed strange to me. I made another claim and they don't want to answer for that, it's their employees' fault. I am very disappointed about Apple /

Después de 4 meses no prendió más lo envié a soporte técnico Apple como me dijo la especialista que llamé en Apple con sus accesorios y su caja original y me reemplazaron el equipo sin accesorios, ahora después de estar tanto tiempo sin el equipo no lo puedo usar porque ellos no devolvieron los accesorios error de la asesora que trabaja para Apple y me dijo que los enviara cosa que me parecía extraña. Hice otro reclamo y no quieren responder por eso, culpa de sus empleados. Estoy muy decepcionada de Apple.