Contact My AcuRite Support

by Utahdude84

The app is missing a lot of important abilities like resetting all data and information back to 0, resetting individual readings, resetting lightening strikes. There is no Millibar option, recordings displays history options only offer a view range of “Today” “Last 24hrs” “Last 7days” etc. there should be the ability to pick whatever you want such as last two days or last 37 hours for example, and much more. The app itself only updates once ever 15 sec I think so you are not getting accurate information right away. The app is seriously lacking a lot of through into detail and beautification. It’s extremely simple and boring and very slow to react and load with nearly no settings or options to make anything work better for you. The weather stations such as the Atlas are collecting so much information that the app is just not using to it full potential in any way shape or form.

by Furthest Left

The discontinued hub I could give a pass, but just go to Acurite’s own website and read the slew of complaints for the ‘Access’ replacement. Drops signal, folks couldn’t order new device with promised discount online. Support is impossible to reach because so many are in queue. I received my 5 in 1 as a gift around 3 years ago so I haven’t wasted any money on it. It only worked well for 6 months then fan went out. Was sent upgraded dual solar panel fan housing and it only worked for 3 weeks then the only way fan would spin is if you had it apart and flicked it with your finger to start it running. So in the summer it gets to 115 indicated. And so it’s for this kind of poor technology and service that we’re supposed to support the dismantling of NOAA to make way for private weather companies?!?!?! How many Acurite customers have failed to stop exporting their data when found to be inaccurate?

by Kdcarver

When this application was first released, it had a few bugs, but they were quickly addressed by a US based support staff that were helpful and knowledgeable about the weather/environment instruments they supported. A user could download and view up to a year of data, and it was useful in troubleshooting issues around the home (eg HVAC problems, water leaks)

Unfortunately, the parent company decided to pare down funding. There is no longer support for the instrumentation, only FAQ’s. The app can only support a few weeks of data (returning an error for longer time frames, even though the options for months and year still exist) and has not been updated in over a year. What used to be a resource I used daily has been neglected by its creator and I will be looking for a new, more robust system.