Contact My AcuRite

Contact My AcuRite Support

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About: With My AcuRite smart home systems for environmental monitoring, you can stay
connected to your surrounding environment, and keep tabs on all the places that
matter, in and around your home. My AcuRite’s environmental monitoring
platform is an integral part of any smart home technology and smart home device
arsenal.



How to Contact My AcuRite Customer Service/Support

My AcuRite Contact Information

Listed below are our top recommendations on how to get in contact with My AcuRite. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact My AcuRite. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Chaney Instruments



100% Contact Match

Developer: Primex Family of Companies (PFOC)

E-Mail: [email protected]

Website: Visit My AcuRite Website



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Reported Issues: 5 Comments

2.3 out of 5

By Walter Zupances

1 year ago

Have an Atlas weather station. The monitor is froze on the initial screen. Consequently unable to see any data or attempt solutions per AcuRite web site. Monitor 06061M-RX. QC 2019. Gosh - hope you can assist in finding a solution. Thank You.

By Kerry Fleming

2 years ago

I have a new Atlas weather station with Lightning sensor installed. I am using a color display and have the internet bridge installed. The Atlas sensor goes Offline frequently even though it's signal & power strength is good. Any suggestions as to how to remedy this problem? Getting tired of bringing Atlas inside for resets! Thanks.

By utahdude84


Missing a lot of abilities

The app is missing a lot of important abilities like resetting all data and information back to 0, resetting individual readings, resetting lightening strikes. There is no Millibar option, recordings displays history options only offer a view range of “Today” “Last 24hrs” “Last 7days” etc. there should be the ability to pick whatever you want such as last two days or last 37 hours for example, and much more. The app itself only updates once ever 15 sec I think so you are not getting accurate information right away. The app is seriously lacking a lot of through into detail and beautification. It’s extremely simple and boring and very slow to react and load with nearly no settings or options to make anything work better for you. The weather stations such as the Atlas are collecting so much information that the app is just not using to it full potential in any way shape or form.



By Furthest Left


Okay when it works

The discontinued hub I could give a pass, but just go to Acurite’s own website and read the slew of complaints for the ‘Access’ replacement. Drops signal, folks couldn’t order new device with promised discount online. Support is impossible to reach because so many are in queue. I received my 5 in 1 as a gift around 3 years ago so I haven’t wasted any money on it. It only worked well for 6 months then fan went out. Was sent upgraded dual solar panel fan housing and it only worked for 3 weeks then the only way fan would spin is if you had it apart and flicked it with your finger to start it running. So in the summer it gets to 115 indicated. And so it’s for this kind of poor technology and service that we’re supposed to support the dismantling of NOAA to make way for private weather companies?!?!?! How many Acurite customers have failed to stop exporting their data when found to be inaccurate?



By kdcarver


Formerly good resource neglected

When this application was first released, it had a few bugs, but they were quickly addressed by a US based support staff that were helpful and knowledgeable about the weather/environment instruments they supported. A user could download and view up to a year of data, and it was useful in troubleshooting issues around the home (eg HVAC problems, water leaks) Unfortunately, the parent company decided to pare down funding. There is no longer support for the instrumentation, only FAQ’s. The app can only support a few weeks of data (returning an error for longer time frames, even though the options for months and year still exist) and has not been updated in over a year. What used to be a resource I used daily has been neglected by its creator and I will be looking for a new, more robust system.




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  1. Pulling issues faced by users like you is a good way to draw attention of My AcuRite to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a My AcuRite customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My AcuRite.


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