Contact Palacio Real de Madrid

Contact Palacio Real de Madrid Support


Company Name:

About: Descubre con esta audioguía oficial el pasado y presente del Palacio Real de
Madrid, a través de vídeos, imágenes históricas, fotografías en alta
resolución y piezas rodadas en 360º. ¡Podrás seleccionar el recorrido que
más se adapte a tus gustos y tiempo disponible! Además, esta app incluye
subtítulos, vídeos en lengua de signos y audiodescripciones para personas con
discapacidad visual.


 
  2025-09-11

Palacio Real de Madrid Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Royal Palace of Madrid Website

Privacy Policy: https://www.gvam.es/politica-de-privacidad/

Developer: GVAM Guías Interactivas







3 Most reported problems 😔💔

1.3 out of 5

Did not work during our visit

2025-03-06

by DL JK

We downloaded this app in preparation for our visit to the Royal Palace and it did not work at all. We opened the app as instructed and tried selecting all the options - language, index, etc - with no luck. The app froze and didn’t allow us to proceed to the next screen at any point

We ended up having to get the audio guide anyway!

Did not play

2025-03-07

by Don't Take People's Money

I downloaded the app the night before our visit. Once at Palacio Real, the video guides would not play. They do not have wifi at the Palace, which made connecting more difficult. Basically, I lost my money buying this app. Back at home some videos would play without sound.

Doesn’t Work

2025-03-08

by Deskdomino

App freezes & I have to turn off my phone to return to my Home Screen. Every single time. Don’t bother. Sorry the palace can’t find capable IT people able to fix it.




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