Contact Marley Spoon Support

First, it was irritating I had to give credit card info and pick a date of delivery without even getting to see the recipes of that week. But I did. I got a charge right away... I didn’t think a whole lot of it. Then a couple days before my schedule delivery, I got another charge, then an email saying my order was on its way, then another email saying there was a mix up with the charges, I was being refunded one of them, but I should still expect my first box. Then an email saying my first box was cancelled. Box never came. So I emailed them to make sure I was being refunded both charges. Then I tried to cancel my account, but it gave me one more delivery before then that I didn’t want. So I emailed again and told them I don’t want that last delivery, so please cancel it. Someone emailed back, he had no idea what was going on. Didn’t even acknowledge the first delivery that never showed up, but said he cancelled the last one. After several emails back and forth, he sent one last really snippy one saying he explained it all already (No Felix, you didn’t). So I’m just praying I get both charges refunded and they didn’t charge me for anything else.

Horrible customer service. Difficult to get ahold of anyone to actually resolve problems and they make you jump through hoops to even have something addressed. The shipping is horrendous with boxes almost ALWAYS arriving late despite what the tracking says. And customer service is not helpful at all when resolving those problems, and all they tell you is as long as the meat is still “cool to the touch” you’ll be okay. The items always arrive damaged, dirty or close to being spoiled. The meal ideas are very creative and great, don’t get me wrong, but the hassle of everything else is making this not worth it. I originally switched over from HelloFresh because I was getting tired of the recipes, but their customer service is stupendous in comparison. I will be going back to HelloFresh.

Every box without fail has at least one piece of produce that is wilted , brown, moldy or otherwise spoiled. The items do not look or feel fresh . In addition , frequently a dairy item or other packaged product has arrived broken with stuff spilled everywhere . My last two boxes have been 3 days late with the ice packs completely melted and everything room temperature . At first they wanted to refund me for only the meat products but the whole point of why we are paying a premium is so that we have something preportioned and do not need to go to the store to cook the recipes . Customer service responds at a snails pace, probably because they are getting so many complaints . And they are overpriced. Canceled our subscription .