Contact Castro Podcast Player Support

by Sixseveneight

It’s bad enough when yet another developer jumps on the absurd subscription bandwagon and decides to screw the users who had paid for the app by restricting all new features to ones who subscribe while also creating an equally restricted experience for the previous purchasers and the free users. It is another story to now shove an intrusive advertisement on the top of the podcast queue for the same users who shelled out money for the privilege of not being bombarded with advertising. That is the literally in the top 3 priority list of any customer that ponders whether to buy or not buy any app.

The developer may respond by saying it’s just a little banner at the top or by making promises to limit himself to just this one ad. If there is one truth that experience with all manner of businesses which force ads on their customers shows it is this: don’t believe them. They are now in the selling of ads business which means one ad is not going to suffice. More and more intrusions will come over time. As insulting as it is to shove ads to purchasers of the app is—any future user of this app that chooses to not subscribe should be aware that the experience of using this app has and will continue to worsen over time. If you don’t want to pay for another outrageous subscription for something you can get for free elsewhere with none or most of the features that are restricted here then you should skip downloading this app.

by Wastelander1369

This used to be my favorite podcast player, after using apple’s podcast app for the longest time. I even purchased the app back when it cost money to own and use, not sure if its free now or not. I loved the clean, hassle free functionality of the app and it was the only podcast player on my phone for the longest time. This was definitely a 5 star app back when they didn't require you to pay for a subscription in order to use all the functions of the app. Now, I understand that everything is moving to the subscription thing because every service tries to continue making money someway but I just opened the app today, went to the inbox and noticed that they added promoted adds at the bottom, which by the way totally ruins the clean look of the app but I also went into the options to see if this was something I accidentally turned on, but come to find out, its a new feature which can not be turned off without a subscription. This would be totally fine if this was a free app, but mined you, I purchased the app already and I have a problem with app creators who limit your functionality even after you purchased their product. So, because of this, the app has dropped down to a one until this is fixed. By the way, all functionality should be available for those that have already payed for the app. Your customers shouldn't have to pay twice!

by Double Nope

Excellent podcast player. There is one issue that bugs me personally though and that is if network conditions are spotty, the podcast dings out and then gives a red notification in the app stating as much. I work outside and have to wear gloves while driving machinery so although the network might be spotty it comes back right away. However the episode I was listening to does not attempt to reconnect and even if I select it again it still does not play. I have to quit the app restart it and then when I select the episode I was listening to it starts from the beginning which is annoying if I am a long ways into an already long podcast. This isn’t something I can just stop working for and deal with. It’s not much more than an inconvenience any other time, but it’s forcing me to try other apps that don’t have this issue, and since I really love the work put into Castro and enjoy its many other advantages. Please fix it. I’m happy to give it top rating regardless but sure am counting on you to read this and fix it.

Sorry but had no o cancel the subscription as the issue of stopping the podcast stream for anything but the clearest signal has not been addressed at all. Moved on to other players that can keep streaming should the connection weaken. Don’t understand why this was so difficult to do but maybe in the future somewhere down the road it will be.