Contact Lib Support
Company Name: OverDrive, Inc.
About: OverDrive distributes digital content and delivers secure management, DRM protection and download
fulfillment services for publishers.
Headquarters: Cleveland, Ohio, United States.
Lib Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Libby, the library app. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Libby, the library app. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of OverDrive, Inc.
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Read 15 Customer Service Reviews 😭😔💔
Who decided that Libby was better than Overdrive? I have 6 library cards and a voracious reader. The overdrive app allowed recommendations and automatically put you on the wait list when the book was purchased. That feature is no longer available in Libby and requires pconstantly checking to see if a book was added to the catalog- do you really think people have nothing better to do than check for books daily? Libby is also much more difficult to navigate and use. Hate It.
I checked a book out of the library, Highland Wolf by Hannah Howell. When I opened it to read the text was very small. I went to the letter, A, to change the text size and it said it wasn't available on this book. Can you help me increase the text size so I can read the book?
i need contact no for submersible cutter pump.
I cannot access magazines anymore. Have you stopped offering them?
When I started using Libby, books were loaned for 21 days. The last book and the one I am currently reading have been 7 day loans. My reading time has reduced now, and I need more time. I really need a contact number or a resolution.
I've been using Libby to listen to audiobooks from my library system for several months now and have been so grateful for it! However, now all of a sudden, when I open libby.com, the display is very different, all of the icons, navigation buttons etc. are barely visible and none of them responds. My book won't play, nothing works. I've closed the site and tried again repeatedly to no avail. I think what may be causing the problem is a new (I think?) constantly-moving display showing how Libby works, its options, etc. I tried to close that section of the page but cannot interact with it or stop it. EXTREMELY FRUSTRATING AND DISAPPOINTING--AND NO CUSTOMER SERVICE NUMBER TO CALL FOR HELP.
I cannot verify my library card at Polk County Library Cooperative. I even deleted my card in an attempt to start from the beginning. It still reads "user not recognized" please advise
I have been with Overdrive and Libby for years,I have accidentally deleted the Libby App,I am with Overdrive,would it be possible to get back with Libby with your help and Ovedrives? I am with South Tyneside Library
I have been with Overdrive and Libby for years,I have accidentally deleted the Libby App,I am with Overdrive,would it be possible to get back with Libby with your help and Ovedrives?
I love Libby BUT: for some reason (maybe a new software version) maybe 3 or 4 weeks ago the app stopped telling me when I have already read a book I am 80 yrs old & my memory isn’t the best these days. Is there a wk workaround?? HELP!!
For the second time an audiobook I was listening to (and enjoying) was returned without my knowledge or consent. I’ve also experienced the audiobook starting over when I am halfway through it. I’m listening on an Apple iPhone with up to date software. I’m not sure what the problem is, but it’s getting really annoying. I put a hold on the book I was listening to (Peace Talks by Jim Butcher) but would like it if I was moved to the head of the line since I didn’t really return the book. I find it hard to believe that I’m the only person experiencing this, but if I am please let me know so that I can quit bugging you and figure this out on my own.
I have questions about the program.How do i track how many patrons are using our site . Renewal/ cancelation information.
Irritating UI
by Ubw2k
My library just switched from RBDigital to Libby. First off, I was disappointed there was not a way to import my existing subscriptions / lists. Next, the browsing feature is maddening: books and single-issue publications are mixed in with periodicals. Making matters worse, after ~10 screens the entire list automatically “refreshes” for no reason — I was still reviewing results of my original search — and auto-scrolls back to the TOP of the list. Oh joy, now I get to try to remember which items I’ve already tagged as I scroll past them all again. Really annoying and error-prone. Then, when borrowing and beginning to read an item there are LONG delays when trying to flip past the first page. But don’t worry, the app “helpfully” remembers all your attempted page turns while it’s stalled... so when the new pages are FINALLY downloaded it rapidly executes ALL those page flips you thought it was missing...and you’re suddenly on page 13! Really dumb. And then if you happen to power off while zoomed in on a particular page... surprise! you’re on a completely different (random?)page when you power back on. Suffice to say, I see MUCH room for improvement, and much preferred RBDigital. But I must use what my library has chosen. And it does “work” (to a low standard) for reading periodicals from the comfort of my home... so I’m grateful for that. I hope the developers will improve the app. It can be so much better!
Quarantine
by Softball_lex_star_14
I really love this and I have found no problems with it yet. This allows me to go to the library during quarantine without leaving my house. I have just one problem...I wish it would let us download movie too for free. That would give it a thousand stars but also one other thing. I have put a hold on a book April 10th there were only two people ahead of me and you can only have it for a week. It is now May 14th. And I have moved up in line to one so I will get the book next. I HAVE BEEN WAITING FOR A MONTH and it keeps saying “wait time 2 weeks” I am getting so mad about it because either there is a glitch or they are allowing this person to just keep renewing it and renewing it and I’m sooooo mad because I really want to read this book and I placed a hold on something that was 26 weeks and that book is down to 4 weeks so I should have the other book by now but I still don’t have it. You really need to change this because it is not okay that some people can just have it for that long because my guess is they barley read it, they want to read it but they read like a page a day where I can get books done IN a day. So please please please get this fixed and stop letting that person renew it so many times. Once is okay but for me to have it on hold for this long when it just keeps saying 2 more weeks is NOT okay.
Great—until it isn’t
by Fudbrveiwneieirotnf
I have been a faithful user of OverDrive for years and years, and I transferred that joy and faithfulness to Libby several years ago. After all, how much better can it get than bringing my library’s electronic books and audiobooks to me? All in one place?
I love the ease of use and the way it can store several library cards at once. I was hoping they would add a feature to allow for searching across multiple libraries at once, but in the meantime I found good workarounds. I kept all my lists and tags there and had quite a history built up, with records of what I have read and an extensive wish list: loved it!
Then a few weeks ago, for no reason, Libby kicked me off and deleted all my library cards (and years and years of tags and reading history records with it). I had to re-add all my library cards from scratch. I reached out to customer support and they said that this is a known problem and the only solutions are to either have the app and all records across multiple devices (so I have to buy a new device just for that?) or to export my tag list. This is a KNOWN problem with no solution. And all my history and records are gone, and I don’t know that they can be rebuilt. Bottom line: I still love the app design and usability and it is as great as ever…until it’s not and you lose everything.
Have a Problem with Libby, the library app? Report Issue
Why should I report an Issue with Libby, the library app?
- Pulling issues faced by users like you is a good way to draw attention of Libby, the library app to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Libby, the library app customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Libby, the library app.
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