Contact Welltory Support

by Tinathir

I’m not sure the recent update and redesign is intended to be taken seriously. Certainly a considerable effort was expended in making the app — which already had usability and reliability and accuracy problems —completely unusable and unreliable. Now taking a measurement involves the steps: click tiny icon, get taken to settings (why?), exit settings (I guess), enter endless loop looking for measurement device, exit process, confirm that you want to really exit the process, end up on "cancelled measurement" screen, retry (actually, at last actually try) taking measurement. But that’s not even the worst of it. Feedback and design are so poor throughout that it’s hard to know what’s happened and what hasn't (tags are now ruined). And if that weren’t enough the whole thing is now inhabited by embarrassingly bad and out of place cartoons of tiny people lounging on giant iPhones or wandering around what a appears to be a dystopia made of information screens; screens that appear to be meant to be in the app, but are impossible to discover. But the worst is that despite the effort that clearly went into making this disaster so complete, Welltory has not repaired its buggy and misleading algorithms (repeated promises to do so notwithstanding).

Fortunately there are much better and less expensive alternatives. Use one of those and dump this.

by Grateful Dog

Doesn’t identify the date correctly, consistently, or at all, depending. Does not show data it has collected. Makes you wait indefinitely while it is “syncing” but never completes. Sometimes says server too busy. Your data is never revealed for you to use. Does not identify where to look for your data, so you go fishing. You wind up at endless blank screens, sometimes black, which you cannot exit, or nothing but white with a back arrow. Unusable. Will demand refund. Oh, and you cannot export your data. Nice touch. I needed my health data. But, “we’re working to resolve a technical issue on the server” is all I see, for days. And despite tech support and the developer’s response that it can all still be done from the web, no, it cannot. Because of the aforementioned server issue. As though they didn’t know. And, it’s not an “inconvenience“ — I need hard data for personal health reasons that may make crucial differences in my life and longevity. I trusted Welltory to not rob me of my own data, so I have no other records of this vital time, and now I have no context. Developers: You stole from me the very thing you purport to provide, and in doing so, you have robbed me of my ability to make informed healthcare decisions.

by Oboliver Shagnasty

First off they don’t tell you that there is a free intro period so I ponied up the $80 for the full app service. The app immediately on set up wants you to download and purchase several other apps for full functionality. Buy this time I was already feeling burned due to the free trial period notice after the purchase screen so I have not opted for any of the partner apps. This app works solely off of manual hrv recordings and you telling it how you feel! It also gathers info from your health app and what ever other app you connect to it. The readings are very inaccurate, you can take 3 readings in a short amount of time and they are all very different. Then when you go to look at your metrics the layout is very convoluted and not informative. It is not streamlined for you to access current and past information at a glance to see where you’re at and your history against your training schedule to figure out how to adjust your training. What a waste of $80 I really hoped it would work since I have an Apple Watch and use it for all of my training. I was looking at the Whoop band but did not like the thought of wearing two bands. I wish there was a way to request a refund.