Hoop Group app not working? crashes or has problems?

Hoop Group Status

Last Updated on 2024-12-16 by Exposure Events, LLC

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Common Hoop Group Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hoop Group app on iOS and Android devices. Solve all Hoop Group app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hoop Group iPhone Issues and Solutions

Hoop Group iOS app crashes, not working, errors
Hoop Group iOS app network issues
Hoop Group on iOS has black/white screen

Hoop Group Android App Issues and Solutions

Hoop Group has errors/crashing/not working
Hoop Group server network connectivity issues
Hoop Group has black screen

Hoop Group iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hoop Group app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hoop Group app crashes or not working on Iphone (iOS):

Close and restart the Hoop Group app on iPhone
Update Hoop Group app to the Latest Version for iOS
Uninstall and reinstall Hoop Group iPhone app
Update your iPhone to the latest iOS version

Fix Hoop Group on iPhone unable to connect to server/internet connection issues::

To resolve Hoop Group network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hoop Group black/white screen (blank screen) on iPhone:

Follow the Hoop Group iOS app troubleshooting guide Here →

Hoop Group Android App Issues and Solutions

Fix Hoop Group not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hoop Group app issues:

Force Stop the Hoop Group App
1. On android, goto "Settings" » click Hoop Group app. » click "Force Stop".

Update Hoop Group to the latest version on PlayStore

Clear Hoop Group App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hoop Group app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hoop Group.

Fix Hoop Group unable to contact server/ Hoop Group internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hoop Group » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hoop Group » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hoop Group on android.

Solve Hoop Group black/white screens issue on Android:

Follow the Hoop Group android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Exposure Events, LLC, developers of Hoop Group.