Secure Status

Last Updated on 2025-09-22 by Frontier Communications

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User reports:
No current problems

- The app is hard to manage and implement.

- Users keep getting locked out of their account and have to change the password.

- It is not clear how to add other devices.

- Many features require additional payment.

- The app does not work on desktop computers.

- The app drains iPhone battery rapidly.

- The app does not remember passwords or respond to sending a link to create a new one.

- Users have trouble logging in and keeping their account credentials valid.

Common Secure Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Secure network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Secure App
1. On android, goto Settings » Secure » click [Force Stop]

Clear Secure App Cache and Data:
1. On android, goto Settings » Apps » Secure » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Secure.

On android, goto Settings » Apps or Manage Apps tab.
Click Secure » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Secure » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Secure