Contact Adobe Express Support

by Mandogfish

I updated this app, which automatically changed it from Spark Post to CC Express and noticed right away that Adobe screwed us. Let me start off with this, they took away the ability to resize a graphic after you have started the project unless you pay for their premium membership. Before, you could do this extremely simple task without paying anything. They also ‘added’ a menu bar at the top of the home area that allows you to select a category of templates to select from when you start a project, which isn’t actually new. All Adobe did with this update is remove the ability to resize a graphic in the middle of the project without paying them $9.99 a month, and changed the name of Spark Post. It’s probably a good thing that they changed the name because now I don’t have to associate a once great product with whatever garbage this is now called. The sad part of this is that there are plenty of teachers and other people who work in education who used the Spark Post app because it was mostly free. I can’t see this happening going forward if this trend continues.

If you can avoid updating from Spark Post, then hold off as long as you can!!!!

by Pinkschool

I love this app. I love adobe. I think it’s amazing for creatives and I praise this app and its possibilities. HOWEVER, i’m tempted to stop using spark because of it’s major bug issues that have become detrimental to my business. I go one day from it working to another day telling my client that we’ll have to delay posting because the app keeps telling me to renew my subscription, yet when i try to renew it, the options come up blank. So I spend hours trying to fix the problem, resetting my phone, redownloading the app. Its EXHAUSTING. Especially because I probably do this once a month. And every few months it just decides to turn the images black, keeping only the texts when i try to download or post. And when i do the reset, redownload, it deletes all the work i’ve just put in. Spark has been a life saver. But it I catch it on a bad day, it can ruin everything, setting me back by at least a day. Please, please, PLEASE fix these issues. I don’t want to stop using this wonderful app but if this continues I might have to.

by Alfrodo The Revenge

Well, I’m saddened and Glad at what I have read so far with latest reviews to the newest update. Adobe, why fix something that isn’t broken? My heart sank when I read about your “new” and “improved” version. Spark Post is by far the best app that I have come upon in years. Best, that I was willing to shell out the yearly subscription fee, which isn’t cheep. I just paid for the subscription over a month ago and now I get to deal with a broken app? No thanks! I’ll will refuse to update my app until you address all of the issues I am reading about, which is larger than what has been reported. Now that I think about it, I tried emailing my projects from Spark Post this morning and all of a sudden they aren’t delivering to my email…. Very strange… Consumers, it’s time for all of you to speak up if you are unhappy with what is being done here. Let the developers know that they messed up. Be very suspicious of the two to three word reviews after the newest update to what ever they are calling the app now saying how great this app is. Whole thing smells pretty stinky to me.