Thermo app not working? crashes or has problems?

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Last Updated on 2024-10-24 by Health Preference, LLC

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Summary of Thermo Problems 😠👌🔥

• Noisy ads

• Difficult to use

• No customer support

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Common Thermo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Thermo app on iOS and Android devices. Solve all Thermo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Thermo iPhone Issues and Solutions

Thermo iOS app crashes, not working, errors
Thermo iOS app network issues
Thermo on iOS has black/white screen

Thermo Android App Issues and Solutions

Thermo has errors/crashing/not working
Thermo server network connectivity issues
Thermo has black screen

Thermo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Thermo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Thermo app crashes or not working on Iphone (iOS):

Close and restart the Thermo app on iPhone
Update Thermo app to the Latest Version for iOS
Uninstall and reinstall Thermo iPhone app
Update your iPhone to the latest iOS version

Fix Thermo on iPhone unable to connect to server/internet connection issues::

To resolve Thermo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Thermo black/white screen (blank screen) on iPhone:

Follow the Thermo iOS app troubleshooting guide Here →

Thermo Android App Issues and Solutions

Fix Thermo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Thermo app issues:

Force Stop the Thermo App
1. On android, goto "Settings" » click Thermo app. » click "Force Stop".

Update Thermo to the latest version on PlayStore

Clear Thermo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Thermo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Thermo.

Fix Thermo unable to contact server/ Thermo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Thermo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Thermo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Thermo on android.

Solve Thermo black/white screens issue on Android:

Follow the Thermo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Health Preference, LLC, developers of Thermo.

About this app

• Take care of your family health marking temperature and symptoms changes. • Create profiles for each family member and track a health state of them. • Useful disease history and graph allow you to watch health dynamic. • On the main screen you can choose our app in settings - that enables you to launch Thermo and see the last measurement quickly. • Also you can check the history with your watch. After that, your account will be automatically charged for the subscription if you will not stop it before the end of the free trial. • The length of the subscription is 1 month, this subscription is auto-renewing and costs 19,99$ per 1 month. DISCLAIMER: do not use Thermo to determine your diagnosis, all tips are just recommendations! • The first time you can try the free trial for 3 days.