Contact Hey VINA Support

by Puzzled&Disappointed

Initially I open this account with my Facebook profile. As of January 1, 2019 I decided to delete all forms of social media. Since then I have not been able to log into my account and there is no option to login via email. I met a 3 people. It does give the option upon opening the app to sign up FB or IG which I CHOOSE to have neither. It also says “sign up and get notified when we have an alternative”. It’s probably been like that since they first released the app and so I’ll ask, when exactly are they going to create an alternative??? I guarantee it’s been over a year since they’ve had that notification up there. And when they do, will it link up with my previous profile information? If by the end of the year they don’t have an email option, I’m just going to delete the app itself because it’s not worth having something taking up space on my phone that I cannot use. I’m glad it works out great for some though.

by Tamarod

This app will NOT stop charging me. I never signed up for their service, I don’t want their membership and even during the time they kept charging me I never had any of these “VIP” perks. They were charging my card meanwhile the app was still trying to get me to sign up to be charged. I had to dispute everything, send them an email back in JULY, to which they’ve assured me they aren’t charging me anymore and have “cancelled” my VIP membership. I have had to keep my credit card blocked from the Apple playstore ever since then, all because I’m scared to be charged by VINA. I thought ok enough time has passed (I literally have not been able to download any new apps in the meantime because Apple is blocking my account due to the dispute). The MOMENT it got unblocked, guess what, I have a new $5.99 charge from VINA. AGAIN. Despite being assured my membership is cancelled via email! It’s literally impossible to get them to stop charging you. BEWARE before downloading and installing!

by Esinmurat

I was so disappointed to find out that after diligently filling out my profile and swiping on potential friends in my area, I could not even see the people who swiped right on me. Forget not being able to send them a message! I see women listing their Instagram handles in their profiles just to be able to communicate. Why should I have to pay for a feature that should be included in by default?? What is the point of being able to see people’s profiles without being able to chat with them? Furthermore, I have also seen men’s profiles, which I do not understand why they are allowed on a woman-only space. I thought this was an empowering move in focusing on fostering friendship between women and building a support network. Why are there so many men’s profiles? Is there no screening being done at all?